Manager, Revenue Operations and Strategic Programs

Job DescriptionClient Summary:Delivers services to address Health-Related Social Needs (HRSNs) for high-risk individuals with complex unmet medical and social needs.Re-engages members who have become disconnected from primary care and helps guide them back into the healthcare system.Partners with health plans and risk-bearing provider organizations to locate, engage, and care for these populations.Uses in-person, community-based teams to navigate healthcare providers and social service resources.Simultaneously improves member outcomes while reducing avoidable utilization and total cost of care.Position Responsibilities:Sales Operations & Revenue EnablementOwn Salesforce configuration, administration, and ongoing optimization to support sales, forecasting, and reporting needsDesign, implement, and enforce deal governance processes, including pricing, approvals, and contract workflowsManage sales forecasting, pipeline health, velocity/dwell analysis, and KPI reporting for leadershipStrategic Project & Program ManagementMonitor Medicaid, Medicare, and Human Services policy and regulatory changes that create opportunities or risksProvide structured project management for cross-functional initiatives tied to growth, policy alignment, and market expansionContent, Communication & Executive SupportDesign and develop written and visual content for presentations, proposals, and strategic materials in partnership with MarketingProvide staff and coordination support for the Advisory CouncilOversee client health reporting, including CSAT and NPS tracking and analysisProvide executive-level meeting support for the Chief Growth Officer and CEO, including research, preparation, scheduling, documentation, and follow-upExperience & Skills:Required Experience and Qualifications:3+ years of consulting, sales operations or capture management in healthcare services or healthcare technology.Self-directed, highly organized, and comfortable owning work end-to-endCurious by nature, with a strong desire to understand how policy, operations, and revenue intersect.Combines analytical rigor with critical thinking and sound judgmentData literate, able to synthesize complex operational, financial, and policy-related data into compelling narratives for internal leadership and external stakeholdersStrong understanding of the Medicaid, Medicare, and Human Services policy environmentsExcellent written and verbal communication skillsComfortable interacting directly with Executive Leadership Team members and external stakeholdersExperience balancing operational execution with strategic problem-solving in a fast-growing organizationCompensation $100k-$125k, Health Insurance, 401k, Paid Vacation