Logistics Specialist

Do you thrive on delivering operational excellence while building strong, trusted relationships with customers and stakeholders?Biocair is a leading global life sciences logistics provider, supporting pharmaceutical professionals, researchers, and scientists with industry-leading supply chain solutions since 1986.We are looking for a proactive, detail-oriented Key Accounts Specialist to join our team in Philadelphia, supporting one of our largest global accounts. Reporting to the Operations Manager – Strategic Accounts, you will play a critical role in delivering exceptional customer service and ensuring seamless shipment coordination. Role Responsibilities Overview:Managing and developing relationships with assigned key customer accountsCoordinating shipments end-to-end, ensuring timely and accurate deliveryMaintaining high levels of data accuracy across systems, documentation, and reportingMonitoring shipments proactively, identifying and resolving issues quicklyCommunicating effectively with customers on updates, milestones, and delaysCollaborating with internal teams and external partners (carriers and vendors)Ensuring compliance with regulatory requirements and internal proceduresMaintaining accurate records and support cost management activitiesWhat We Offer You:Competitive salary: $60,000 – $65,000 per annumComprehensive benefits including:Medical FSA and Dependent care FSAMedical coverage with company-funded HRA to offset individual deductibleMedical & Dependent Care FSAsDental & Vision insuranceShort-term disability & sick leaveParental leave (maternity & paternity bonding)15 days annual leave + public holidays + floating holidays + birthday leave401(k) and Roth IRA with up to 6% matchEmployee Assistance ProgrammeWork Structure:Full-time (40 hours per week), Monday to FridayShifts between 07:00 and 17:30Fully onsite at our Philadelphia office (PA 19406)Career Growth:Opportunity to shape global operations and develop your career within a growing global organisationWhat You’ll Bring: A customer-first mindset with a passion for service excellenceStrong problem-solving skills and ability to work under pressureExcellent organisational and prioritisation abilitiesHigh attention to detail and data accuracyStrong communication and stakeholder management skillsAbility to manage multiple priorities in a fast-paced environmentPrevious experience in logistics, supply chain, or customer serviceProficiency in MS Office and operational systemsKnowledge of shipping processes, Incoterms, and customs (desirable)To learn more about Biocair, please visit us at: https://www.biocair.com/ Diversity & Inclusion:Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: globaltalentacquisition@biocair.com Right to Work:Biocair values diversity and strives to build a culture where everyone feels welcome and included. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Please note:Applicants must have the right to work in the United States.Visa sponsorship is not available for this opportunity.All offered candidates are subject to pre-employment screening which includes a denied party background check, a motor vehicle records check, and an E-Verify work authorization check. Sponsorship is not available for this opportunity.How We Recruit:Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:1. Initial TA screening (Teams)2. First-stage interview (Teams)3. Second-stage interview (onsite)This gives you the opportunity to meet key stakeholders and experience the team and environment firsthand.Additional Information:Applications close on: Tuesday 26th May 2026 (we reserve the right to close the vacancy early should we receive enough applications).#LI-DNI