Help Desk III

Helpdesk IIILocation: WI Residency Required, however mainly remote with occasional onsite travelDuration: 6+ month contract with likely extensionsPay Rate Range: $20 - 25/HRResponsibilities Provide phone?based and remote technical support for child welfare applicationsTroubleshoot and resolve user issues with a focus on first?contact resolutionLog and track incidents in Jira Service ManagementDevelop and maintain support documentation and training materialsDeliver one?on?one and group training sessionsCollaborate with internal teams and vendors to resolve technical issuesIdentify recurring issues and communicate trendsQualifications Experience supporting online case management applicationsProficiency with Jira Service ManagementStrong troubleshooting and customer service skillsPeoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.#INDTS