National Accounts Coordinator

ApplyJob TypeFull-timeDescriptionMetro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.Great company culture and room for growth.The National Account Coordinator is primarily responsible for managing strategic customer accounts at a national level. Overall, the National Account Coordinator will process work orders provided by our customers and dispatch them to our various teams. They will provide day-to-day customer service and support to ensure the effective execution of customer objectives. A desired candidate is professional, an excellent communicator, organized, and detail oriented.ResponsibilitiesManage multiple large company accountsProcess work orders provided by our customers and dispatch to our various departments to be scheduled.Serve as the main point of contact for assigned national accountsPrepare, file, and retrieve sales-related documents (i.e., quotes)Update internal systems with account informationMonitor incoming orders and ensure they are fulfilled appropriatelyLiaise with internal teams to ensure proper service occurs in a timely mannerCommunicate necessary information to other departments to ensure service goals are met and to ensure each service is executed and recorded accuratelyInitiate contact with customers and maintain customer expectations and effectively communicate these expectations to internal teamsBuild relationships with key personnelInvestigate and resolve questions and issues raisedAssist team members with other projects as necessaryRequirementsPerform other related duties as assigned or requiredHigh school diploma/ GED2+ years prior customer service work experienceWorking knowledge of Microsoft Office SuiteAble to sit for prolonged periods of time at a desk, working off dual monitorsAble to work Monday – Friday, between the hours of 6:30 AM – 5:30 PMExcellent verbal and written communication skillsStrong attention to details/ high precisionAble to manage and prioritize multiple projects, work under pressure, and meet deadlinesStrong sense of ambition, self-motivation, and self-disciplineDesire and ability to work effectively as part of a teamPreferredKnowledge of fire systems and toolsExperience Managing National Accounts, Highly PreferredKnowledge of Profit Zoom, Building Reports, Compliance Engine, Asset Management Portals and PaylocityBenefitsMedicalDentalVisionPaid Time OffPaid Holidays401(k) matching