Program & Services Staff Assistant

The Part-Time Staff Assistant will be a member of a team that supports student achievement and success from recruitment through graduation and beyond, advancing equitable economic mobility, personal empowerment, and transformed communities. The Staff Assistant will assume responsibility for supporting administrative duties for the center/campus and providing support services for the Associate Dean for Program and Services at MWC, GSC, and WC. This individual will also keep accurate records pertaining to their role and adhere to all institutional policies and procedures to ensure effective and efficient daily office/center operations. All front desk/main office duties, phones, responding and/or directing accordingly, and other assigned duties. This is an entry level position. Ability to work a flexible schedule from 7:30 am- 12:30 pm and some days from 1:00 pm-5:00 pm. Minimum Qualifications Required High School Diploma or higher. Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC. One year or more of related experience and/or training. Demonstrated ability to use personal computer, printer, copier, phone system, fax, and other standard office equipment. CERTIFICATES, LICENCES, REGISTRATIONS Notary Public (or willingness to obtain). Preferred Qualifications Preferred Associates degree. Three years or more of related experience in customer service or an educational institution. Experience in the North Carolina Community College System One year or more of clerical experience. Essential Duties Essential duties and responsibilities include the following, as well as other related duties that may be assigned. Administrative Perform receptionist duties and assist in the daily supportive operation of the center/campus. Prepare, receive, and communicate information from administrators and instructors. Prepare and disseminate routine correspondence as needed. Assist in creating and updating spreadsheets, databases, and records. Perform data entry using PC software and the college's academic and administrative Software. Keep classroom assignments and directory current. Assist the Associate Dean in preparing and maintaining payroll and budget information as needed. Enter student or client service data into the relevant databases or tracking systems. Keep attendance logs and track participation in center events and services. Assist in generating and compiling reports on center usage and student engagement. . Perform general clerical duties such as duplicating material, word processing documents, typing forms, updating announcements, keeping minutes of staff meetings, etc. Customer Service Assist with student or customer information inquiries. Handle and route in-person, phone, and mail inquiries from students and public. Assist with the scheduling of off-campus groups as needed. Maintain notebook/electronic scheduling of special events on activities college wide. Coordinate and assist with special activities such as luncheons and advisory board functions. Perform cashiering duties at appropriate centers when applicable. Use positive, customer-friendly telephone, written, and in-person communication techniques to foster open, clear communication with all internal and external customers. Adapt to changes in work schedule as needed to meet customer and center needs. Understand and be committed to the unique nature and role of the College. Professional Development Develops a professional development plan approved by the supervisor. Maintains current licensure, certification, or other professional credentials required for the position. Pursue continuous improvement in the areas of subject matter expertise, the use of educational technology, and other areas related to the college's strategic goals and its role. Reads relevant literature as applicable. Keeps abreast of current technology relevant to the role (advising, program area, and required institutional practices). Attends required workshops, conferences, and professional meetings. Participates in professional development activities to fulfill professional development plan. Institutional Service Attends all required department, division, and college-wide meetings. Participates in college-wide activities as applicable. Participates in planning and improvement processes for programs and services. Makes constructive contributions to the shared vision of the college by engaging in work groups as applicable. Actively participates in supporting area goals and outcomes pertaining to the role. Community Relations Must enjoy working with people and be personable. Be alert to public relations opportunities and use these to promote the college and the department. Assists in planning meetings as directed by the Associate dean. Represents the college and program at recruiting events as needed. Understands the strengths and growth opportunities of the community the college serves. Other Understands the strengths and growth opportunities of the communities that the college serves. Perform other duties as the program coordinator/chairperson/dean assigned. Assume responsibility for being familiar with and adhering to all policies of the College. Physical Demands Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will need to regularly operate and use computers, phones and other electronic equipment. The employee will frequently communicate and must be able to exchange accurate information with others. The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools. The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds. The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Workplace Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Encounters low to moderate noise levels in the work environment.