Sr. Program Manager - Corporate Signage & Wayfinding, Workplace Design & Construction

DescriptionAmazon's Global Real Estate and Facilities (GREF) team seeks a Program Manager to lead corporate wayfinding and signage deployment across Amazon's global office portfolio. This strategic role combines programme leadership with tactical execution, overseeing large-scale signage implementation projects that ensure consistent brand expression, regulatory compliance, and exceptional employee experience across diverse geographies.The successful candidate will develop three-year strategic roadmaps, establish performance metrics and KPIs, and drive continuous improvement initiatives based on customer insights. Key responsibilities include building a deployment strategy and managing existing team in coordinating national and regional signage vendors, managing project budgets and timelines, reviewing design approvals, and ensuring quality standards throughout installation. This role will drive innovation and make Amazon's corporate signage deployment more frugal, faster and of better quality while maintaining transparent relationships with cross-functional stakeholders and regional teams.The ideal candidate brings deep experience in program management at global scale deployment, with proven ability to build and lead teams in fast-paced environments. Strong project management capabilities, vendor coordination expertise, and the ability to influence without authority are essential. This position requires approximately 15% global travel and offers the opportunity to shape workplace standards across Amazon's expanding corporate footprint while fostering scalable, employee-centric signage solutions.Key job responsibilitiesStrategic Programme LeadershipDevelop one year (1YP) & three-year plan (3YP) as strategic roadmaps and annual plans aligned with GREF's corporate wayfinding objectives.Establish performance metrics, KPIs, and SLAs for signage deployment programmesDrive continuous improvement initiatives based on customer insights and industry best practicesProject Execution & DeliveryOversee end-to-end execution of large-scale signage implementation across global corporate officesManage project budgets, timelines, forecasts, and change orders for multiple concurrent deploymentsCoordinate national and regional signage vendors, fabricators, installers, and contractorsQuality & Compliance ManagementReview shop drawings, samples, mock-ups, and installation specifications with a view of making deployment faster.Ensure consistent brand expression, materials, and finishes across all corporate locationsMaintain compliance with building codes, safety standards, and regulatory requirementsStakeholder CollaborationPartner with cross-functional teams including workplace design, construction, standards & guidelines and regional facilitiesInfluence without authority to align diverse stakeholders on program objectivesProvide proactive communication and timely updates to senior leadershipTeam DevelopmentBuild and mentor high-performing teams in fast-paced, entrepreneurial environmentsFoster transparent relationships with regional teams globallyDeploy pilots and iterate rapidly based on feedback to reduce layers and improve speedA day in the lifeYour morning begins reviewing project dashboards across the global portfolio, prioritizing installations requiring immediate attention. You join a video call with regional teams in Singapore and London, aligning on brand standards for upcoming office expansions. Mid-morning, you review shop drawings from three vendors, providing feedback on wayfinding clarity and write strategy docs. After lunch, you walk a newly completed Seattle office, inspecting signage quality and documenting lessons learned. You then facilitate a working session with workplace design partners, integrating signage requirements into Q3 renovation plans. Late afternoon brings budget reviews and forecast updates for your portfolio of 40+ active projects.You close the day mentoring a junior program manager on stakeholder influence techniques, then draft a strategic brief proposing pilot technology for digital wayfinding integration-balancing innovation with Amazon's frugality principles.Basic Qualifications5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadership5+ years of cross functional project delivery experienceBachelor's degreeExperience defining and executing program requirements and using data and metrics to determine improvementsPreferred Qualifications2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldKnowledge of general AI toolsExperience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisionsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually