Team Lead, Hermes

What you'll be doing?We are looking for a proactive and dynamic people manager to join us in our Hermes Boutique as Team Lead, Sales. You will be the primary conduit between the Hermes Boutique Manager, the Regional merchant team, the product brands and the customers. You will supervise, mentor and develop a cross‐functional sales team, and foster a service environment to create the luxury service experience for our customers. You will demonstrate the ability to lead and role model our highest standard of service quality.Enhance Selling and the Customer ExperienceAssist the Hermes Boutique Manager to drive sales; work together on ways to increase team productivity Team ManagementEnsure your team has clear goals and objectives which remain focused on the customer experience and productivity targetsSupervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverageLiaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needsEncourages team to meet or exceed location sales & profitability targets; be a role model on desired sales behaviorProduct ManagementMaintain high standard of product and brand knowledge among your teamMaintain floor presentation to meet or exceed brand and DFS requirementsProvide feedback to Hermes Boutique Manager when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as requiredSet and maintain appropriate Presentation Stock (PS) levelsIdeal CandidateDegree or an equivalent combination of education; or work experience sufficient to successfully perform the essential tasks of the role.3-4+ years of retail management experience; prior experience in a luxury environment is preferred. Proven success managing appointment-driven bsuiness with a strong retained VIP client baseStrong interpersonal skills and be able to work well with people at various levelsPossess an outgoing and assertive personality, with a desire to lead and inspire their teamsPossess a passion for the brands and products you representGood communication skill, both spoken and writtenBenefits:Day One Health Benefits401k Plan ContributionsPaid Time OffPaid HolidaysBonus EligibleParking ReimbursementEmployee DiscountsThe hourly rate for this position is $25.50 - $37.85. Placement within this range will be based on experience, qualifications, and internal equity.