Office Manager - Sumner County

Office ManagerLocation: Sumner CountyIf you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.About UsWorking at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.About The PositionBe the Face of Our LegacyImagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers—they become part of your story. In a Retail role, you’re the trusted face of Wilson Bank & Trust, building relationships that last for generations. You’ll know the “regulars” by name, and they’ll know you as “their banker”, the person they turn to for life’s most important financial decisions. Over time, your career grows alongside theirs—you’ll teach the next generation of bankers while still cheering on the families you’ve served for years. This isn’t just a job; it’s a chance to become a cornerstone in your community and a lifelong partner in people’s financial journeys.Position SummaryThe Office Manager is responsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank office. This position develops new customer relationships and deepens existing relationships through outside calling and other business development efforts. The Office Manager originates loans and manages a loan portfolio. This position reports to the Retail & Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.Position Duties & ResponsibilitiesResponsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank officeProvide an extraordinary customer experience and hold team accountable for sameUtilize sales and service strategies to develop new customer relationships and deepen existing relationships, including outside sales calling and active participation in follow-up strategiesOriginate loans and manage a loan portfolioPerform duties of both Customer Service Representative and Personal Banker based on staffing and customer demand within the officeResponsible for resolution of deposit and loan exceptions for the bank officeSupervise, train, and mentor staff. Identify professional development opportunities and provide performance feedback on an ongoing basis.Assist team members with complex or escalated customer issues or concernsConfirm office is compliant with regulations, policies and procedures to include annual and quarterly audits and security of premisesAdhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering ProgramMaintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional associations, and attending bank-sponsored or required trainingParticipate in outside community activities, as requiredPerform other duties, as assignedRequired QualificationsHigh School diploma or GED3 years of retail banking experience, previous lending experience preferred1 year of supervisory or leadership experiencePossess knowledge, skills, and abilities necessary to perform all job duties and responsibilitiesProficient with Microsoft Office Suite and other standard software applicationsEffective verbal and written communication skillsExcellent interpersonal, critical thinking and problem-solving skillsHigh standards for integrity, honesty, professionalism, and work ethicCommitment to service excellenceDemonstrate flexible and efficient time management and ability to prioritize workloadAbility and willingness to work with purpose and a strong sense of urgencySelf-starter, positive and enthusiastic, with a desire to exceed expectations and ability to lead a teamMaintain a professional demeanor at all times, using appropriate levels of confidentiality and discretionAbility to effectively work in collaboration with others to achieve business objectivesAbility to work Saturdays on a rotating basisParticipation in community events and in school banking program are required, as are public speaking, and working extended hours, as neededWilling to grow and be challengedComprehensive Benefits & RecognitionWe believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.GROW WITH US“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.