Training Associate

OverviewThe Global Manufacturing & Quality Learning & Development (GMQLD) organization is seeking two (2) administrative contractors to support learning operations across Central Function business areas.These contractors will serve as key operational resources, ensuring seamless execution of day-to-day learning administration, Learning Plan management, and cross-functional coordination with L&D Learning Strategists.The Central Functions group within GMQLD is responsible for designing, deploying, and managing learning strategies and solutions across multiple Manufacturing & Quality business areas. As learning needs continue to expand in scope and complexity, dedicated administrative support is required to ensure operational efficiency, data accuracy, and timely execution of daily learning activities. This support enables L&D Strategists to remain focused on higher-priority, strategic initiatives.This engagement includes two (2) full-time administrative contractors embedded within the L&D team and aligned to specific business area portfolios.Position AlignmentPosition 1: L&D Admin – Manufacturing Business Areas Supports the following functions:Health, Safety & Environment (HSE) Engineering (Eng) Technical Services & Manufacturing Science (TSMS) Global Supply Chain (GSC) Position 2: L&D Admin – Quality Business Areas Supports the following functions:Global Quality Compliance (GQC) Analytical Quality Control Operations (AQCO) Global Quality Supply Chain & Analytics (GQSCA) Veeva Quality Docs system release support QualificationsMinimum 2 years of experience in learning administration, supporting multiple business areas/functions Proficiency with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar) Hands-on experience with SuccessFactors required Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) Strong written and verbal communication skills, with the ability to effectively liaise between internal stakeholders and partners Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines Preferred: Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements Bachelor’s degree or equivalent relevant work experience ResponsibilitiesLearning Plan ManagementCreate, update, and maintain Learning Plans within the LMS based on direction from Learning Strategists Assign and manage curricula, courses, and learning activities for applicable populations Monitor Learning Plan completion and compliance, escalating issues as appropriate Conduct periodic audits and quality checks to ensure data integrity and accuracy Day-to-Day (D2D) TasksProcess routine LMS transactions including enrollments, completions, waivers, and extensions Respond to learner and manager inquiries related to training records and assignments Generate and distribute standard and ad hoc LMS reports as requested Maintain organized documentation and records of all administrative actions Support scheduling and logistics coordination for instructor-led training sessions Administrative TasksManage and organize shared team files, folders, and resources within collaboration platforms Assist in the creation, formatting, and distribution of learning-related communications Support data entry, data cleanup, and system maintenance within L&D tools and platforms Contribute to centralized administrative efforts across all central function business areas Coordination ResponsibilitiesServe as the primary point of contact between external administrative learning services and internal Learning Strategists Coordinate service requests, issue escalations, and follow-ups to ensure timely resolution Track open tickets, SLAs, and deliverables, providing regular status updates to the L&D team