Forward Deployed Engineer

Forward Deployed EngineerLocation: San Francisco, CASalary: $200,000 - $250,000 + Equity + BonusAbout the CompanyA rapidly scaling AI infrastructure company is building the technology layer that enables organisations to reliably adopt and operate large language model applications in production.Their platform is used by engineering teams at some of the world’s most innovative companies to simplify how they integrate, manage, and scale AI capabilities across their products. Having established strong adoption within the developer community, the business is now entering an exciting phase of growth and expanding the team to support a growing base of enterprise customers.The company combines the speed and ownership of an early-stage startup with the technical complexity of solving some of the biggest challenges in modern AI infrastructure.The RoleThey are looking for a Forward Deployed Engineer to work directly with engineering teams at some of their most important customers.This role sits between product, engineering, and customers. You’ll be responsible for helping organisations successfully implement and scale the platform, solving complex technical challenges, and ensuring customer feedback directly influences future product development.This is ideal for someone who enjoys being close to users, understanding difficult technical problems, and turning real-world requirements into scalable engineering solutions.ResponsibilitiesPartner with strategic customers to understand their technical requirements and drive successful adoptionAct as the technical owner for customer implementations, integrations, and ongoing successTroubleshoot complex engineering challenges and work collaboratively to find long-term solutionsGather customer insights and translate them into actionable product improvementsIdentify opportunities to improve the customer experience and platform capabilitiesWork autonomously, prioritising your own roadmap based on customer impactWhat They’re Looking ForStrong software engineering background with experience building and debugging production systemsComfortable working directly with technical customers and engineering teamsExcellent problem-solving ability with a focus on understanding root causesStrong written and verbal communication skillsHigh ownership mindset and ability to operate independently in a fast-moving environmentSomeone who enjoys ambiguity, takes initiative, and thrives without a heavily structured environmentExperience with any of the following would be advantageous:AI/ML infrastructureDeveloper toolingAPIs and backend systemsOpen-source softwareCloud infrastructureWhy Join?Join a high-growth AI company during a key stage of expansionWork closely with founders and engineering leadershipInfluence product direction through direct customer impactSolve challenging technical problems across some of the most advanced AI deploymentsTake significant ownership in a fast-moving, engineering-led environmentCompetitive compensation package including equity and bonus