Access Center Coordinator

SummaryReceives incoming calls, assists with completion of paperwork and provides follow up calls to discharged consumers. Routes callers to the appropriate person or makes referral to the community as needed. Delivers a high standard, efficient service and represents the organization in a warm and welcoming manner.Essential Functions And ResponsibilitiesReceives incoming calls from individuals seeking services at the agencyCompletes identified initial paperwork with individualsSchedules intakes and completes appointment reminder callsEnsures quality care for all individuals with accurate and timely documentation, meeting all standards and quality improvement requirementsCompletes required reporting for outcomesDelivers positive internal relations with staff and community resourcesProvide feedback related to the Access Center processProvides all required documentation in a thorough and timely fashionRoutes calls to appropriate staff person based on caller needsMaintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatmentSupports and assists with the facilitation of Care Plans for consumers within the Red Rock Health TeamPerforms other duties as requiredQualificationsHigh School Diploma or equivalentOne year experience answering phones in business settingBasic computer skillsExcellent interpersonal skills and communication skillsSix months experience with consumer services in mental health/substance abuse setting preferredBachelor’s degree preferredCommitment to Red Rock BHSPhysical RequirementsMust have the ability to stand or sit for long periods of timeMust have the ability to lift, push, or pull a minimum of 25 poundsAbility to travel approximately 10% of the timeAbility to use telephone, PC, fax machine, copy machine, and printerHOW WE TAKE CARE OF YOU!We pay a generous portion of your Health InsuranceLow-cost Dental and Vision InsuranceRetirement Plan with employer contributions equal to 5% of annual salaryStudent Loan Repayment OptionsNo Cost Employee Assistance Plan3 Weeks Paid Time-Off (increases annually between years 2-10)9 Paid Holidays1 Floating Holiday to use at your discretion.4 Rest and Relaxation Days3 days of Education Leave4 hours of Volunteer LeaveEligible for Pay Increases and Bonuses AnnuallyEmployer Paid Long-Term Disability and Life InsuranceEqual Opportunity Employer/Protected Veterans/Individuals With DisabilitiesRed Rock Behavioral Health Services does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.