IT Help Desk Technician - Production

RoleAs an IT Help Desk Technician (also known as IT Support Technician, Technical Support Specialist), you'll be responsible for responding to end-user requests for technical assistance through various channels, diagnosing and troubleshooting hardware, software, and network problems, and providing timely solutions. You'll also assist with the installation, configuration, and maintenance of computer hardware and software, perform routine system maintenance tasks, and create user guides and troubleshooting documentation.BenefitsDirect hire, Monday to Friday, 8am-5pm.Opportunity to work in an office environment.Collaborative team and opportunities for professional growth.QualificationsAssociate's degree or equivalent experience in Information Technology or a related field.Strong knowledge of computer hardware, software, and operating systems (e.g., Windows, macOS, Linux).Excellent problem-solving, analytical, and customer service skills.