Call Center Manager

Become a Key Player as a Call Center ManagerYou will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.Here’s How You’ll Make an Impact on the TeamLead day-to-day operations of a fully remote call center (inbound, outbound, or blended)Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviewsMonitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfactionOversee scheduling, staffing, and productivity using workforce management toolsImplement virtual training, onboarding, and ongoing coaching programsAnalyze performance data to identify trends and drive continuous improvementEnsure compliance with company policies and quality standards across all operationsPresent performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operationsHere’s What You’ll Need to Be Successful in This RoleBachelor’s degree in Business, Management, or related field (or equivalent experience)Proven experience managing a remote or distributed call center teamStrong understanding of call center KPIs, QA processes, and workforce managementExperience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)Excellent communication and leadership skills with the ability to manage across time zonesHere’s What Else Might Help You OutExperience managing global or multi-time-zone teamsBackground in scaling or improving remote call center operationsStrong analytical mindset with experience driving performance improvement initiativesPay Range$100,000 - $130,000Ready to Make Your Mark?This role may fill quickly. Submit your resume to be considered.