IT Help Desk

NCCI Holdings, Inc. seeks a Help Desk Analyst to provide first-level technical support for internal users and equipment. You will respond to incidents via phone, email, and dashboards, diagnose issues, provide solutions, and escalate when needed. You will help maintain system availability by documenting problems, communicating with users, and coordinating troubleshooting with other teams. This role requires a local applicant within commuting distance of Boca Raton, FL. J-18808-Ljbffr