Technical Customer Service & Order Management Specialist

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.What You’ll Be Doing: Customer SupportServe as a primary point of contact for customer inquiries (parts, service, equipment)Provide basic technical support and identify customer needsCommunicate order status, lead times, and updates proactivelyOrder Management & SystemsEnter and manage orders within ERP systemsMaintain accurate records in CRM platformsProcess quotes, acknowledgments, and order changesEnsure accuracy across pricing, configurations, and part numbersLogistics & FulfillmentCoordinate shipments with internal teamsTrack deliveries and ensure on-time fulfillmentResolve shipping issues and communicate updates to customersCross-Functional CollaborationPartner with Sales, Engineering, Manufacturing, and Shipping teamsEnsure alignment on timelines, requirements, and customer expectationsContinuous ImprovementIdentify opportunities to improve processes and customer experienceSupport aftermarket growth through responsiveness and efficiencyWhat We’re Looking For: 2–5 years of experience in customer service, order management, or similar roleExperience with ERP and/or CRM systems(Salesforce, SyteLine, or Pacejet highly preferred)Strong communication and organizational skillsTechnical aptitude — experience in manufacturing, equipment, or industrial environments is a plusDetail-oriented with the ability to manage multiple prioritiesWhat Success Looks LikeHigh order accuracy with minimal errorsFast, professional response times to customersStrong internal coordination across teamsConsistent on-time delivery performanceWhy Join?Be part of a stable, growing, family-owned company with a strong reputation in the industryKnown for a collaborative, down-to-earth culture where people tend to stay long-termHigh visibility role with the opportunity to grow into aftermarket, service, or leadership pathsWork closely with multiple teams and make a direct impact on customer experienceIf you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.📩 Message me directly or apply here to learn more.