Growth Account Manager
🚀 Growth Account Manager - Must be a US Citizen📍 Remote | Latin America & USA🌎 Join The Functionary — where growth, people, and AI-driven innovation come together!🌟 About The FunctionaryThe Functionary is a fast-growing global customer care & technology solutions company with an AI-first mindset. We partner with our clients to scale high-performing teams while fostering a collaborative, supportive, and results-driven culture.💙 We support each other.🏆 We win together.We’re looking for a Growth-oriented Account Manager who thrives on expanding relationships, driving revenue, and becoming a trusted strategic partner to our clients.🎯 Role OverviewThis is a client-facing growth role managing a portfolio of approximately 15 existing client accounts. Your mission is to expand headcount, cross-sell services, generate referrals, and ensure clients see The Functionary as a long-term partner.🔥 Key Responsibilities📈 Client Growth & Expansion🟢 Own and manage ~15 existing client accounts🟢 Drive growth through upsells, cross-sells & referrals🟢 Identify new roles, services, and expansion opportunities🟢 Meet or exceed quarterly growth quotas🤝 Client Relationship Management💬 Build trusted relationships with executives, hiring managers & technical leads📊 Lead NPS initiatives, satisfaction check-ins & feedback loops📈 Support Quarterly Business Reviews (QBRs)⚙️ Account Operations📝 Manage SOWs, renewals & new role kickoffs (with Delivery Team)📋 Track account health and performance🧠 Maintain accurate CRM documentation (HubSpot experience is a plus)🔗 Cross-Functional Collaboration🤝 Partner closely with Delivery & Talent teams⚡ Ensure fast issue resolution and exceptional client satisfaction🧠 Key Skills & Competencies✨ Strategic account planning & growth execution✨ Executive-level communication & relationship building✨ Upselling, cross-selling & negotiation expertise✨ Objection handling & complex conversation management✨ Strong ownership, accountability & organization✨ Data-driven mindset with risk & growth analysis✨ Team player who thrives in a collaborative culture🧩 Experience Required✅ 4+ years in Sales or Account Management✅ Experience in software staffing, nearshore staffing, tech outsourcing, BPO, or contact centers (strongly preferred)✅ Proven track record hitting revenue or growth targets✅ Strong client-facing communication skills✅ HubSpot CRM experience (nice to have)🕒 Work Model & Details🗓️ Schedule: Full-time availability required (exact schedule shared later)⏰ Hours: U.S. Business Hours (EST)🌍 Location: Remote📍 Preferred Geos: Latin America & USA / - Must be a US Citizen💰 Salary: To be disclosed upon contact📋 Contract Type: Long term contract🗣️ English Level: Advanced (C1)📩 How to Apply📲 Submit your up-to-date resume in English via:WhatsApp: +1 (945) 888-0926#NowHiring #GrowthAccountManager #AccountManagement #ClientSuccess #SalesCareers #TechStaffing #RemoteJobs #LATAMJobs #MedellinJobs #ElSalvadorJobs #BPOCareers #TechOutsourcing #TheFunctionary 🚀