Solutions Manager

Job Description Ready to Deliver Solutions That MatterJoin CRST as a Solutions Manager and play a critical role in delivering exceptional customer service. In this position, you will be responsible for managing and responding to inquiries, complaints, and feedback from customer accounts. If you are a hands-on leader who thrives on building strong customer relationships and consistently delivering high-quality service that exceeds expectations, this opportunity is for you.How You'll WorkLocationFort Wayne, INHoursMonday - Friday (8:30 am - 5:30 pm)CompensationCompensation: This pay scale represents a good faith estimate of the salary range the company reasonably expects to pay upon hire for this position: $39,000 – $50,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.BenefitsComprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.CRST's Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.Job Summary:Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations. Essential Duties and Responsibilities:Communicate with clients, their customers and sub-contractors while utilizing processes to manage client inventory, client shipments, job site requirements and delivery requirementsProvide job site or transportation quotations for customers or their customers based on client established tariffs and contracts. Register, update, and monitor shipments and job site details in the Base Operating System, providing updates to clients and other interested parties as requiredProvide direction to distribution centers, agents, drivers, transportation providers and third parties as to activities necessary to ensure committed services are provided to client, their customer, and subcontractorsProblem resolution with drivers or carriers while on-site, agents, distribution centers, service providers, third parties and the customer regarding on-site services, warehouse services, inventory management, transportation, and product handlingResponsible to create and/or update user manuals, process instructions and documentationTrain others as needed to execute to STI and client requirementsManage customer products using Customer Product Management system with order and inventory item updates. RequirementsA four-year degree (preferred) or applicable work experience with demonstrated successPerform effectively in a fast-paced environmentIdeal Experience and Skill SetComplex problem solving and critical thinkingJudgement and decision makingMultitasking and attention to detailService Orientation and social perceptivenessTrouble shooting and negotiationCoordination and monitoringWhy CRST?CRST is celebrating 70+ years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.Core ValuesSafety at the Core of All We DoIntegrity in Every Decision and ActionCommitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEqual Opportunity EmployerCRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.