Inside Sales Account Manager

About The OpportunityAre you a driven, relationship‑focused professional who thrives on meaningful customer interactions? If so, this may be a great opportunity for you!Our Inside Sales Account Managers are responsible for managing, enhancing, and growing Baudville Brands’ existing customer base—no cold calling required. In this role, you’ll generate revenue by delivering exceptional customer experiences, understanding client needs, and recommending thoughtful product solutions that support recognition and engagement goals.You’ll be part of a fun, collaborative inside sales team that values teamwork, growth, and excellence.This role is on-site at our Grand Rapids, MI, location.Essential ResponsibilitiesBalance consultative selling skills with a strong customer service mindsetDevelop deep knowledge of the Baudville Brands product portfolio and translate that knowledge into accurate, value‑driven recommendationsBuild and maintain strong working relationships with customers and internal team membersContribute positively to Baudville’s culture of recognition, collaboration, and excellenceMaintain a high level of professionalism in all customer and internal interactionsFollow established policies and procedures to ensure accuracy and consistencyDemonstrate a strong customer focus and commitment to quality serviceCreate compelling value propositions for products and services tailored to customer needsKey Measures of SuccessDevelop and manage a territory of accounts while meeting monthly sales expectations and growing existing businessMaintain consistent outbound activity and customer engagement, aligned to territory and individual strengthsEffectively use core systems including CRM and order entry platformsComplete weekly account and activity reporting for business insightsMeet or exceed quality and performance standards, using feedback to support ongoing developmentIdeal Candidate QualificationsHighly motivated professional with strong communication skillsAbility to succeed in a goal‑oriented, performance‑driven environmentPrior customer service and/or B2B sales experience preferredRelationship‑based, service‑oriented approach to customer interactionsStrong computer skills, including proficiency with Excel and Word; CRM experience is a plusAbility to apply training and coaching in day‑to‑day workCollaborative team player who supports shared goalsExcellent organization, time management, and follow‑through skillsStrong listening and relationship‑building abilitiesInterest in becoming a subject matter expert in the employee recognition industryRequirementsHigh school diploma or equivalent1–3 years of business‑to‑business sales and/or customer service experience in a goal‑ and metrics‑driven environment preferredOur Winning Culture Offers A world-class work environment:West Michigan’s 101 Best and Brightest Companies to Work for 18 timesNational Best & Brightest winner for 13 consecutive years101 Best & Brightest in Wellness winner 12 times7-time Great Place to Work Certified™. (https://www.greatplacetowork.com/certified-company/7012443)Performance-based compensation commensurate with experience, including annual salary and discretionary bonusStability of a privately held, employee-focused business with 41+ years of rich and diverse historyMedical, Dental, Vision, Life, Long-Term Disability, and Short-Term DisabilityCompany-sponsored 401K with vested matchTuition ReimbursementPaid Parental LeavePeer group of proven winners – ready to embrace the same and grow our successful business to new levels.At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one, please let us know.