Cafe Manager

Job Title$21.45 - $22.95 PER HOURGeneral PurposeThe purpose of this position is to sell product by providing remarkable customer service. This person will maintain quality standards and product levels of all products at the Café. This person will be preparing coffee and espresso drinks, serving and sampling gelato, serving baked goods, training other Cafe associates, determining production and inventory levels, receiving and stocking product, and provide exceptional customer service.Essential Duties & ResponsibilitiesFollows established departmental and store policies and proceduresEnsures the quality and freshness of all products and services the Café providesResponsible for maintaining appropriate product assortment and inventory levels for the CaféConfirms pricing accuracy and signage for all products, paying particular attention to ad itemsEnsures the Café area is cleaned and sanitized daily and meets the company standards for appearanceDelivers excellent customer service to all customersTrains new Café associatesPrepares coffee and espresso drinksSamples and serves gelatoServes baked goodsReceives and stocks product for the CaféCashiers for products purchased at the CaféResponsible for inventory and ordering for CaféTeaches, mentors, and educates associates to help them be successful members of the teamProvides honest, direct, and constant feedback to associates regarding their performance and areas of improvementAssists as needed to ensure the success of the Bakery as a wholeMarginal Duties & ResponsibilitiesPerforms other job-related duties as assigned.Nature of Work ContactsConsistent and daily interaction with store associatesConsistent and daily interaction with customersTraining & QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Desired knowledge, skills, and abilities:A high school diploma or GED preferred; one year of barista experience preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:Current Food Handler's PermitAbility to use good judgment and to make decisions quickly and independentlyAbility to professionally and appropriately handle conflictMust enjoy working with and handling coffee and gelato productsShould have a passion for preparing, drinking, and eating coffee and gelato productsBasic math skills for making changeAbility to interpret policies and proceduresExcellent organization and planning skillsMust possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associatesAbility to professionally and appropriately handle conflictMust possess the ability to accept constructive review and be accountable for one's own success as well as the success of your teamRequired to make logical, significant decisions using general, recognized skills and techniquesMust possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaborativelyContinually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistentAbility to work weekends, evenings, and holidaysPhysical/Sensory DemandsThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot, cold, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.