Senior Manager, Claims

This position will be responsible for managing a team(s) of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Dir or Senior Dir of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.Job ResponsibilitiesOversee and supervise a team of claims specialists at varying levels, including monitoring the team's workload, effectiveness, and qualityProvide guidance on resolution of high exposure claims. coverage issues, reserve timing, and assignments of outside counsel and expertsAssess and evaluate individual specialist and team performance, provide feedback and develop training needsCoordinate and communicate with other managers and stakeholders to align the team's operations with other teams within the Claims departmentReview and approve correspondence, including coverage position letters and Large Loss Reports, as well as reserves and settlements in excess of the authority of the claims handling specialistMake recommendations concerning reserve changes to senior Claims management and participate in review and discussion of large loss activity with internal stakeholders, including Underwriters and ActuariesFoster and encourage strong relationships with internal stakeholders, trading partners, and clients, and respond to inquiries timelyProvide timely communication to Underwriters on claims, litigation developments, coverage trends, and loss mitigationSupport Underwriting by drafting or advising on policy wordings or renewal requests and attending renewal meetings with brokers and clients, as requiredServe as technical resource for internal stakeholders and other claims examiners Participate in special projects and reports, as requestedTravel to other Markel offices, mediations, trials, and conferences as requiredEducationBachelor’s degree is required CertificationInsurance certifications or affiliation with industry group a plusWork Experience8+ years industry experience5+ years supervisory experience requiredStrong organization and time management skillsAbility to deliver outstanding customer service – both internal and external customersAbility to manage teams of seasoned managers and associatesSkill SetsAbility to deliver outstanding customer service – both internal and external customersAbility to manage teams of seasoned managers and associatesExcellent written and oral communication skillsStrong analytical and problem solving skillsStrong desire for continuous improvementSuperior PC skills, especially in MS Word, Excel, and OutlookComfortable with high volume workloads, fast-paced service standards and metric based performance assessmentsExperience working in a team-oriented, collaborative environmentSelf-directed and highly productive with no supervision requiredAbility to follow procedural guidelines and recognize situations that present exception to guidelines