Technical Support Representative - Industrial Automation
Description:Why Maple Systems?Join a team that makes industrial technology more accessible for the people who run real-world systems. As a Technical Support Specialist, youll be the expert customers turn to when it matters most solving problems, sharing knowledge, and shaping how our products evolve.Your feedback goes directly to engineering. Your tutorials reach customers across industries. You wont just answer tickets youll make an impact.What Youll ReceiveFull Health Coverage100% employer-paid medical, dental & vision insurance for employees Employee Ownership (ESOP)Be a part of something bigger you share in the companys success401(k) with Company MatchEmployer contributions to help you build long-term financial security PTO From Day OnePaid vacation and sick leave begin accruing immediatelyWhat Youll DoHelp customers troubleshoot and get the most from Maple Systems HMI and industrial products via phone and emailDocument product issues and provide actionable feedback to engineering your insights directly influence the product roadmap Create how-to guides, sample projects, and training videos that help customers succeed independentlyPartner with the sales team on pre- and post-sale technical questions to help customers find the right solutionAssess customer needs and route them appropriately between technical support and salesCreate and manage support tickets in our ERP system for yourself and team membersEvaluate new products and training materials, keeping your expertise sharp and currentWhat You BringKnowledge of industrial control systems, HMIs, OITs, PCs, and PLCsStrong problem-solving skills with ability to troubleshoot complex technical issuesExcellent written and verbal communication skillsExperience in customer service or technical supportProficiency with Microsoft Word, Excel, and OutlookAbility to prioritize, multitask, and stay organized in a fast-paced environment25 years of related experience with technical software or hardware productsNice to HavePrevious help desk experience with a technical productRole DetailsLocation: Everett, WA on-site (no remote work at this time)Schedule: Full-time position in a professional office environmentTeam structure: Individual contributor role; no supervisory responsibilitiesWork environment: Standard office setting with moderate noise, desktop equipment, and frequent phone and computer useRequirements:Compensation details: 22-27 Hourly WagePIf7b94696bca2-26289-36611661