Technical Customer Success

About EonEON is building a modern, cloud-native data protection platform designed for today’s infrastructure. We help companies protect and recover their data at scale—without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.We’re a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.About The RoleWe’re looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role—not a project management CSM position.You’ll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.What You’ll DoOwn technical onboarding for new customers, including cloud environment setup, demos, and implementationsBuild scripts, configurations, and small technical solutions to accelerate time-to-valueServe as the primary technical contact for a portfolio of enterprise customersRun ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risksTroubleshoot and resolve complex issues with Support and EngineeringOwn renewals and renewal forecasting for your book of businessIdentify and qualify expansion opportunities (upsell, cross-sell, new use cases)Partner with Account Executives on account planning and growthWork with Sales Engineers during pre-sales and expansion cyclesBring structured customer feedback to Product and EngineeringHelp build scalable CS processes, playbooks, and documentationWhat You’ll Bring3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)Strong hands-on cloud experience and comfort working directly in customer environmentsAbility to write scripts (Python, Bash, PowerShell) and work with TerraformExperience supporting enterprise customers and complex organizationsBackground in data protection, backup, disaster recovery, analytics, or AI/ML infrastructureStrong communication skills with both technical and business stakeholdersCommercial mindset and comfort driving renewal and expansion conversationsWillingness to travel occasionally for customer meetingsNice to HaveExperience with cloud-native backup or data protection solutionsFamiliarity with CRM and CS tools (Salesforce, Gainsight)Proven success with renewals and expansionsStartup experience and comfort building processes from scratchWhy EonAt Eon, you’ll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer impact, and building from scratch—we’d love to talk.Compensation: $150K-$200K Base + Commission StructureBenefitsCompetitive Salary & Equity401(k) Program & Company MatchHealth, Dental, Vision, and Life InsuranceShort Term and Long Term DisabilityCommuter BenefitsAutonomous Work EnvironmentIn-Office/Home Office Setup ReimbursementTime Off (PTO) + HolidaysIn-Office Perks