Product Manager
Product Management Role Requirements1. Role Focus & Domain ExpertiseThe team is hiring Product Managers for a commercial/wholesale payments environment. These roles require deep functional knowledge in:Commercial / Wholesale PaymentsPayment rails: ACH, wires, cross‑border FX, banking rails, push‑to‑card, PayPal‑like flowsMerchant‑facing experiences: portals for refunds, reversals, reports, tax statements, transaction performance analyticsInternal operations tools: screens and workflows for operations, internal support, and toolingScalable platform‑level payments (e.g., experience from Amazon, Walmart, Expedia, etc.)End‑to‑end payment lifecycle: from merchant interactions to backend reconciliation and payoutsExplicit exclusions:Not looking for EMV, hardware, or terminal-focused payments backgroundsLimited applicability for candidates strictly from checkout optimization / top‑of‑funnel consumer payments2. Seniority & Experience RangePreferred experience band is:4 to 10 years of product management or hybrid BA/PM experienceAnything beyond that may result in:Over‑seniorityRisk of dissatisfaction or attrition unless down‑leveled3. Role Structure & ExpectationsThe role is described as an integrated PM/BA hybrid, requiring candidates to be:Hands‑on (not managerial)Writing PRDs, epics, and user stories directlyWorking directly with developers (not via separate BAs)Managing UAT cycles and supporting technical teamsAble to own end‑to‑end delivery within two‑week Agile sprintsThis is not a “feature shepherding\" PM role—it is a sleeves‑rolled‑up, execution‑heavy position.4. Communication & Stakeholder ManagementExcellent communication is mandatory. This was repeatedly emphasized as a top‑level filter.Reasons:Cross‑domain coordinationInfluencing without authorityCollaboration with multiple internal and merchant‑facing teamsCandidates with strong technical skills but weak communication are immediate rejects.5. Culture & Working StyleThe team culture is:Fast‑paced and execution‑oriented“No mediocrity”—only high performers can keep paceRequires proactive individuals who: ( meaning the PMs are the \"business\" in discussions with developers)Don’t wait for instructionsDrive clarityPush deliverables independentlyWork style:In‑office, 5 days per week Casual dress environment (jeans, sneakers acceptable)No traditional “banking suits” cultureCollaborative and people‑firstPriority WorkstreamsThe most urgent hiring focus is on the Arsenal program, specifically:Reporting needsSetup flowsMerchant-facing and internal operational toolingStrong FitsCandidates with platform‑level, high‑scale payments experiencePMs comfortable drafting PRDs, user stories, end‑to‑end flowsIndividuals with both product + BA skillsetsHands‑on contributors who thrive in high‑velocity environmentsRed Flags / Reject CriteriaWeak communication- meaning clear spoken English with minimal accent.Purely EMV/hardware/terminal payment backgroundsCandidates seeking only strategy or oversight rolesIndividuals uncomfortable with a high‑pressure environmentThose unwilling to work onsite in NYC or Wilmington five days a weekSummary Statement for recruitersThe team is building a full‑stack, scalable commercial payments platform and needs hands‑on Product Managers (4–10 years exp.) with strong communication skills, deep wholesale payments expertise, and the ability to work directly with developers in a fast-paced, in‑office NYC environment.