Mission Control Supervisor

About SwitchAt Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.The Role: Mission Control SupervisorAs a Mission Control Supervisor, you oversee a shift of technicians responsible for monitoring Switch’s data center systems. You ensure alerts are handled correctly, processes are followed, and issues are escalated without delay. You are accountable for team performance during your shift, including quality, response times, and adherence to standards. This role focuses on consistent execution, clear communication, and reliable operations in a mission-critical environment.What You’ll DoSupervise day-to-day work of Mission Control technicians during assigned shiftsMonitor system alerts and ensure timely and accurate responseAct as the escalation point for complex or unresolved issuesCoordinate communication during incidents, including bridge calls and updatesEnsure all work follows established processes, standards, and documentationTrack team performance, including quality, response time, and ticket handlingProvide coaching, feedback, and shift-level training to team membersSupport scheduling, shift coverage, and workload balancingMaintain accurate records for reporting, audits, and handoffs between shiftsIdentify process gaps and recommend improvements based on recurring issuesWhat We’re Looking ForYou follow process consistently and hold others accountable to itYou communicate clearly, especially during high-pressure situationsYou make sound decisions within defined guidelinesYou stay focused and reliable during shift-based, 24/7 operationsYou support your team and step in when coverage or guidance is neededYou escalate issues appropriately without delay or hesitationYou take ownership of team outcomes during your shiftWhat You’ll Bring5+ years of experience in operations, data center, or NOC environmentsPrior experience leading or coordinating shift-based teamsAbility to work nights, weekends, and rotating shifts as requiredExperience with monitoring systems, ticketing tools, and incident responseStrong troubleshooting and issue triage skillsAbility to document work clearly and maintain accurate recordsFamiliarity with data center infrastructure and operational workflows preferredWhy Switch?A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!Join Us & Make a DifferenceThis is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.Apply Now and Let’s Build the Future Together.