Part- Time Customer Service Agent - ELP Airport

Part-Time Customer Service Agent - ELP Airport Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence. Responsibilities include greeting and assisting passengers at the airport with check-in, boarding, and general inquiries; providing accurate information on flight schedules, gate assignments, and airport services; handling passenger check-in and baggage processing efficiently and courteously; assisting passengers with self-service kiosks and online check-in procedures; effectively resolving customer issues and complaints in a professional and timely manner; making announcements and keeping passengers informed about flight changes and boarding times; ensuring compliance with all airline and airport regulations and procedures; handling the boarding process, including verifying travel documents and issuing boarding passes; coordinating with ground staff and crew to ensure a smooth passenger experience; processing ticket sales, upgrades, and re-bookings as needed; maintaining a thorough knowledge of frequent flyer programs and other customer loyalty services; collaborating with security personnel to ensure passenger safety and security; keeping the work area clean, organized, and stocked with necessary materials; participating in ongoing training and development to enhance customer service skills; exemplifying PrimeFlight customer service and safety standards; and performing any additional duties as assigned by management. Qualifications include being 18 years of age or older, legally authorized to work in the country of employment, communicating effectively in English (reading, writing, speaking), having one year of customer service experience, ability to access and interpret information in print and electronically, effectively communicating with colleagues and clients, both in-person and through electronic means, passing a background check and drug screen, eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable), and being flexible to work various shifts including nights, weekends and holidays. Physical activity/working conditions may include ability to lift up to 70 pounds, prolonged standing and walking in an indoor/outdoor environment as applicable, ability to reach with arms and grasp with hands, ability to push, pull, crawl and crouch, at times, in confined tight spaces, ability to bend, stretch, squat, kneel, exposure to moderate and at times high noise levels, ability to hear and respond to the spoken voice and to audible alarms, tasks may involve repetitive motions of the arms, wrists, hands and/or fingers, and specific vision abilities required for this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.