Bespoke Sales Manager

About RoleRing Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.ResponsibilitiesSalesIdentify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plansDeepen client relationships by delivering a personalized and elevated experience that builds loyaltyManage and motivate the team to consistently achieve or exceed sales targetsDevelop sales tactics with the sales team to increase closing rateEnsure the team follows CRM guidelines and maintains consistent and timely communication with clientsLead client development strategies to cultivate new clientsDrive business through key product pillars and KPIsServiceExecute in all things with a client-centric approachHandle all customer escalations across Bespoke and fine jewelryLead, model and coach based on client feedback and elevate the Ring Concierge experienceProvide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all timesOptimize hospitality to create unique experiencesTake action on client feedback to improve customer serviceIn tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely mannerTalentAttract, hire, and retain top talent to cultivate a climate of high performanceContinuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performanceSet and communicate clear and challenging goals, aligned to our Strategic Priorities and Key ResultsUtilize training and development opportunities to effectively support growth and development to drive performanceOperationsOversee team inboxes to ensure timely, high-quality client communicationHold the team accountable to response-time and follow-up expectationsChampion operations efficiency and effectiveness. Challenge the standards to seek continuous improvementEnsure exceptional operational support to drive sales and serviceManage efficient back of house and ensure consistency with established operational procedures Identify and execute efficiencies and best practicesEnsure compliance with all internal control proceduresAct as liaison between sourcing, production team and sales team as well as to other departments within the companyAbout YouExcellent communication and interpersonal skills to build rapport with clients and provide exceptional customer serviceDeep knowledge of diamonds, including quality assessment, grading, and industry standardsPassion for luxury products, fashion trends, and a keen eye for design aestheticsStrong analytical skills to interpret sales data and make data-driven decisionsAbility to multitask, prioritize workload, and meet deadlines in a fast-paced environmentRequirements10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial roleStrong leadership and team management skills, with the ability to inspire and motivate sales professionalsProficiency in CRM software or other sales toolsAccredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus Details - NYCFull-time role, based between our Midtown NYC office and our SoHo boutiqueShowroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed401k with employer match programGenerous employee discounts on our fine jewelryPaid time off, including an extra allowance of 3 days annually for religious observancesCompensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $125,000+