ITS Operations Center Technician II (Night shift)

Our History:From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track recordWho We Are:Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.POSITION SUMMARY:We are seeking an ITS Operations Support Tech (Level II) professional for nigh shift to work within our healthcare client's new ITS Operations Center supporting NOC/Data Center/Managed Services Support operations handling complex triage, advanced smart-hands, carrier/vendor lifecycle management to SLA closure, and mentoring junior staff. Operates within rotating 12-hour shifts to sustain compliance and resiliency. This role is a long-term, Contract-to-Hire role with the goal of converting full-time with our client.ESSENTIAL FUNCTIONS:Monitoring & Vendor ManagementLead carrier ticket lifecycle: investigate, escalate per playbooks, document follow-ups every hour, drive to resolutionExecute advanced smart-hands: patching, optics swaps, console access, demarc testing under engineer directionValidate CI accuracy and remediation steps; ensure proper outage communicationsData Center Operations & ComplianceOwn monthly compliance record submission; audit SOP/runbook adherence; recommend improvementsSupport after-hours change window monitoring; act as on-site observer and log outcomesIncident SupportSupport major incident bridges: capture timeline, ensure ticket hygiene, facilitate warm handoffsProvide coaching to Technician I on troubleshooting and documentation standardsQUALIFICATION, EDUCATION, KNOWLEDGE, SKILLS:Qualifications:2 to 5 years of IT support experience working in a corporate IT data center, NOC, and/or help desk environmentOnsite role; 12-hour Panama rotation including nights/weekends/holidaysEducation:Vocational/Associate degree in IT or related (Bachelor's preferred)Knowledge:Client/EMS, UPS/ATS familiarityNetwork troubleshooting and vendor coordinationService management tooling (ServiceNow or equivalent)Skills:Strong troubleshooting and disciplined documentationEffective vendor coordinationAbility to coach junior techniciansCalm under pressureWORK ENVIRONMENT AND TRAVEL REQUIREMENTS:Onsite data center environment with frequent standing/walking, lifting up to 40 lbs, PPE adherence, and exposure to environmental noise; safe work practices required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job responsibilities.The position is: Onsite