IT Analyst - Corporate

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.We leverage data-driven insights from Catapult, our proprietary technology, and our deep understanding of marketplaces like Amazon, Walmart.com, TikTok Shop, to craft strategies unique to each brand we work with while protecting their pricing and channel strategies at every lifecycle stage and in any global market.We’re looking for a hands-on Desktop Support Technician to be the face of IT in our NYC office, supporting day-to-day operations in a fast-paced, creative environment.Our IT support team plays a key role in keeping the business running smoothly. In this role, you’ll be the go-to person for technical support, helping employees stay productive, solving problems quickly, and ensuring a seamless in-office and remote experience.DescriptionEnd-User SupportProvide Tier 1 and Tier 2 support via ticketing systems, Slack, email, and in-person interactionsTroubleshoot hardware, software, and access issues across Mac and Windows environmentsDevice & User ManagementHandle hardware setup, configuration, and maintenance for employee devicesSupport onboarding and off-boarding, including account setup and MDM enrollmentMaintain an accurate inventory of IT assets and licensesOffice & Infrastructure SupportSupport conference room AV systems, shared devices, and office connectivityAssist with basic networking issues, including Wi-Fi and VPN troubleshootingSecurity & MaintenanceAssist with system updates, patching, and endpoint complianceFollow IT security best practices and escalate risks when identifiedCollaboration & DocumentationEscalate complex issues to the IT Manager and coordinate with external vendorsDocument processes, troubleshooting steps, and common resolutionsQualifications & Experience2–4 years of desktop or IT support experience in a professional environmentStrong knowledge of macOS and Windows 10/11Familiarity with Google Workspace, MDM tools, and ticketing systemsBasic understanding of networking concepts (Wi-Fi, DNS, VPN)Preferred QualificationsExperience supporting hybrid or remote teamsFamiliarity with Aruba or Fortinet environmentsExposure to Azure AD or SSO platformsRelevant certifications such as CompTIA A+ or Google IT SupportKey Skills & AttributesStrong customer-service mindset and communication skillsAbility to prioritize and manage tasks in a fast-paced environmentDetail-oriented with strong organizational skillsReliable, proactive, and solutions-focusedBenefitsHealth, dental, and visionPTOSummer FridaysWellness and commuter benefitsWork with a fun, consultative team of expertsLocation - This role is Hybrid in San Diego with offices in New York City, Hamburg and BratislavaSalary: $85,000 - $105,000