User Operations Specialist – AI Ecosystems

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.About The PositionThe AI Ecosystem is a new, centralized AI organization designed to deliver a unified AI solution that seamlessly spans Lenovo Intelligent Devices Group devices and segments. We are a diverse, nimble, fast-paced team driven by entrepreneurial spirit. Our talented product and development teams combine deep user understanding with collaborative empowerment to create a new era of experiences across wearables, smartphones, tablets, laptops, and cloud services.As a User Operations Specialist you will support user experience monitoring and tracking across products and support day-to-day activities that will inform product decisions. This position operates on a hybrid schedule in our downtown Chicago office and is onsite 3 days per week.Key ResponsibilitiesMonitor user experience across products and identify issues impacting user satisfaction or adoptionTrack user feedback from multiple channels and help identify trends and recurring problemsSupport day-to-day user operations activities including issue triage, user communications, and follow-upsWork closely with product and engineering teams to help prioritize user-impacting issuesAssist with reporting and dashboards that measure engagement, usage, and customer experienceHelp improve operational processes to make support and user engagement more efficientContribute ideas that help us better understand users and improve the end-to-end experienceSupport cross-functional projects related to product launches, new features, and user engagement initiativesBasic QualificationsBachelor’s degree in Business, Marketing, Operations, Communications, Technology, or a related field1+ years of User Operations, Product Operations, Program Management, Project Management Experience Preferred QualificationsStrong collaboration and cross-functional communication skills Strong communication skills to align Product, Engineering, and Operations teams2+ years of User Operations, Product Operations, Program Management, Project Management Experience 2+ years of Experience working in a technology, software, SaaS, or digital product environmentFamiliarity with customer support tools, feedback platforms, or analytics dashboards (PowerBI, Sprinklr, Jira, Social Listening Tools)Experience working with Analytical mindset and comfort working with data, reports, and trendsAbility to think from the user’s perspective and identify opportunities to improve their experienceStrong problem-solving mindset and willingness to take ownershipStrong attention to detail and ability to manage multiple tasks in a fast-paced environmentInterest in AI-powered products and user experienceThe base salary budgeted range for this position is $92-110k. Individuals may also be considered for bonus and/or commission.Lenovo’s various benefits can be found on www.lenovobenefits.com.In compliance with Colorado's EPEWA, the expected application deadline for this position is July 25, 2026. This applies to both external and internal candidates.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.