Customer Service I Representative

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Covia's market-inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development, further enhancing the value that Covia delivers to all its stakeholders.Covia is looking for a dynamic Customer Service Representative I who will have a positive impact on our team located in the Charlotte, NC area. The Customer Service Representative I is responsible for efficiently and accurately processing orders, executing defined policies and procedures and advising customers of any changes or impact to their expectations. The CS Rep I will manage all customer orders as assigned in a fast-paced, remote work environment.The successful incumbent will have the following Key Accountabilities:Order entryOrder ConfirmationLogistics CoordinationInvoice Block ResolutionCustomer Complaint ManagementSupport Month End CloseGroup mailbox managementPrimary Support for Inbound Phone CallsAccount ManagementPerform Other Duties as AssignedThe successful incumbent will have the following Minimum Qualifications:Associate's degree in business or related field; Bachelor's Degree preferred2+ years of progressive experience in administrative services and account managementBasic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in ExcelAbility to learn ERP Databases, particularly order processing and invoicingDetail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholdersProfessional telephone and email etiquette, with an outgoing personalitySelf-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environmentDemonstrated experience contributing within a team of professionals to deliver set targetsCommitment to Our Culture:Our core values - Safety, Team, Customers, Growth, and Courage-guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer success-ensuring a sustainable future for our company.All Covia Team Members are expected to:Live the Life-Saving RulesBuild high-performing work teamsFocus on customersDemonstrate a growth mindsetDo the right thing, alwaysAt Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality, and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.The organization offers competitive salaries, advancement opportunities, and a full range of benefits.Benefits:Excellent Healthcare Benefits - medical, vision, dental401K with company matchingPaid Time Off + Paid HolidaysDisability plans and Life / AD&DEmployee Assistance ProgramAn Equal Opportunity EmployerIND2#LI-REMOTE