Customer Success Manager (Lehi)

Customer Success Manager (Scaled Experience Team)About ClientbookHere at Clientbook, we've created an industry-leading mobile app and platform that enables high-end retail sales associates to build meaningful, long-term relationships with their clients.We partner with hundreds of jewelry, fashion, and specialty retailers across the country to help them drive revenue and create better customer experiences through modern clienteling.About the RoleThis is not your typical Customer Success Manager role.Instead of owning a traditional book of business, you will operate as part of a centralized Customer Experience team, supporting nearly 1,000 retail locations. You'll work closely with Support, Product, Marketing, and Leadership to ensure our customers are successful at every stage of their journey.This role is perfect for someone early in their career who is hungry, adaptable, and excited to learn the ins and outs of SaaS, customer experience, and retail operations.What You'll Be DoingYour day-to-day will be dynamic and fast-paced, with a mix of customer interaction and internal collaboration:Lead training and onboarding calls to help customers get up and running successfullyJump in to assist with support tickets and customer issues as neededPartner with Product to surface customer feedback, bugs, and feature requestsCollaborate with Marketing to contribute to training materials, content, and customer communicationsProactively engage with customers to help them adopt features and drive valueIdentify opportunities for upsells and expansion, and support growth conversationsAct as a bridge across teams, ensuring a seamless customer experienceWhat Success Looks LikeCustomers are confidently using Clientbook in their day-to-day workflowsTraining calls are engaging, clear, and actionableIssues are resolved quickly and thoughtfullyInternal teams are aligned around customer feedback and needsOpportunities for growth and upsell are consistently identifiedWhat We're Looking ForWe're less concerned about specific experience and more focused on mindset and potential:Hungry and motivated to grow professionallyAdaptable and comfortable wearing multiple hatsStrong communication skills, both written and verbalNaturally curious and eager to learnComfortable working in a fast-paced, ever-changing environmentStrong sense of ownership and accountabilityBonus: Experience in sales, retail, or SaaS is helpful, but not requiredCompensationBase Salary: $55,000 – $60,000Additional earnings through a commission structure tied to upsells and account growthWork EnvironmentHybrid ScheduleIn-office: Monday, Tuesday, FridayWork from home optional: Wednesday, ThursdayInterview ProcessWe aim to keep our interview process straightforward, efficient, and respectful of your time:Step 1: Introductory Interview (30–45 minutes): A virtual conversation with Josh Wolfe, Manager of the Customer Experience Team, to learn more about your background, goals, and interest in the role.Step 2: On-Site Interview (45–60 minutes): An in-person interview with Josh Wolfe and Todd Ericksen, VP of Product & Customer Experience, focused on how you think, communicate, and approach real-world scenarios.Step 3: Reference Check: A quick reference check before moving to final decision.Why Join Clientbook?High-growth SaaS company with real momentumOpportunity to learn across Customer Success, Product, Support, and MarketingClear path for career growth and developmentCollaborative, energetic team environmentModern office with great perks and cultureClientbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.