Senior Director, Production Cycle & PMO for Operational Excellence

Job#: 3031778Job Description:Senior Director, Production Cycle & PMO for Operational ExcellenceLocation: Oakland, California (Partial Remote) 1-2 days a week in officeEmployment Type: ContractRole OverviewThe Senior Director, Production Cycle & PMO for Operational Excellence is a leader who drives strategic process optimization, quality assurance, and operational efficiency across the organization. This position oversees the Operational Excellence Project Management Office (PMO) and quality assurance functions, leading a team of senior professionals to deliver measurable improvements. The role requires experience implementing Lean methodologies, statistical analysis, and data-driven decision-making in complex real estate and facility management environments.Key ResponsibilitiesLead the development and execution of an enterprise-wide operational excellence strategy.Establish and drive key performance indicators (KPIs) and service level agreements (SLAs) across production cycles.Provide reporting and insights to executive stakeholders on operational performance and risk mitigation.Apply expertise in Lean Six Sigma for Service methodologies to execute improvement projects.Utilize quality tools including FMEA, control charts, and root cause analysis to eliminate defects.Oversee the creation, optimization, and maintenance of process documentation and standard operating procedures (SOPs).Lead, mentor, and develop a team of quality assurance and PMO professionals.Research, evaluate, and implement technology solutions to drive operational efficiency.Required QualificationsCertification: Lean Six Sigma for Service Master Black Belt is required. Additional certifications such as ISO Oversight are a plus.Experience: A minimum of 15 years of experience in operations management, quality assurance, and process improvement within large, complex organizations is required. At least 20 years of experience in corporate real estate, facility management, or related professional services environments is necessary.Technical Skills: Proficiency in statistical analysis software (such as Minitab or Sigma XL), Microsoft Office Suite, project management platforms, and process mapping tools is required.Knowledge, Skills & AbilitiesAbility to translate business strategy into actionable operational excellence initiatives.Advanced statistical and analytical capabilities to interpret complex data.Experience as a change manager capable of creating stakeholder buy-in.Professional presence with the ability to build confidence with senior leaders and clients.Exceptional written and verbal communication skills.Proven ability to develop relationships with internal and external stakeholders.We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apex uses a virtual recruiter as part of the application process. Click here for more details.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.Apex Systems is part of the Commercial Segment of ASGN Incorporated.NYSE: ASGN4400 Cox RoadSuite 200Glen Allen, Virginia 23060Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.