Client Success & Operations Manager

*Client Success & Account Operations Manager* Gummies Lab Marketing LLC – Ormond Beach, FL Full-Time | On-Site | Monday–Friday About Us Gummies Lab Marketing LLC is a fast-growing company specializing in hemp gummy manufacturing. Our team focuses on quality, speed, and innovation while supporting brands across the country with reliable production and fulfillment. We operate in a fast-paced, results-driven environment where independence, organization, and ownership are highly valued. If you enjoy solving problems, managing multiple projects, and working in a dynamic environment, this role offers excellent growth opportunities. The Role We are looking for a *highly organized and proactive Client Success & Account Operations Manager* to oversee customer accounts while coordinating internal operations. This role blends *account management, operations coordination, and administrative execution*. You will serve as the primary point of contact for assigned customers while ensuring orders, inventory, purchasing, and production processes run smoothly. This position is ideal for someone who enjoys *multitasking, managing details, and keeping operations organized.* Key ResponsibilitiesClient & Account Management * Serve as the primary contact for assigned customer accounts * Maintain strong client relationships through responsive communication * Handle customer inquiries, updates, and follow-ups * Ensure customer orders and production timelines stay on track Operations & Production Coordination * Coordinate with internal teams to align production schedules with customer needs * Monitor order progress and ensure deadlines are met * Assist with operational workflows and process organization Purchasing & Inventory Management * Order raw materials and packaging supplies as needed * Monitor inventory levels and maintain accurate inventory records * Ensure purchasing is aligned with production demand * Track stock levels and proactively prevent shortages Administrative & Operational Tasks * Print shipping labels and assist with order processing * Maintain accurate documentation for orders and inventory * Track and organize production and account records * Send product samples to customers when required * Review and verify COAs (Certificates of Analysis) for accuracy Data Management & Reporting * Use *Google Sheets and Excel* to organize and analyze data * Work with *pivot tables, formulas, and spreadsheets* to track accounts and inventory * Maintain accurate records of customer orders, communications, and stock levels Communication & Team Collaboration * Communicate daily with the team via *Slack and WhatsApp* * Coordinate with operations, purchasing, and management * Ensure clear and organized internal communication Requirements * Experience in *account management, operations, customer service, or administrative roles* * Advanced knowledge of *Google Sheets and Excel (pivot tables, formulas required)* * Strong organizational and multitasking skills * Ability to manage multiple projects simultaneously * Detail-oriented with strong follow-through * Excellent communication skills * Comfortable working in a *fast-paced operational environment* Additional Requirements * Reliable transportation to the office in *Ormond Beach* * Ability to work *on-site Monday–Friday* * Ability to stay organized and manage schedules effectively * Self-starter mindset with strong accountability Bonus Qualifications * Experience in *manufacturing or inventory management* * Familiarity with *COAs or product compliance documentation* * Spanish language skills Why Join Gummies Lab Marketing? * Be part of a *rapidly growing industry* * Work in a *fast-paced, entrepreneurial environment* * Take ownership of accounts and operations * Opportunity to grow within the company If you're organized, proactive, and thrive in an operational environment where no two days are the same, we’d love to hear from you. Apply today and grow with Gummies Lab Marketing LLC. Job Type: Full-time Pay: $22.00 per hour Application Question(s): * Do you speak Spanish? * How proficient are you using Excel and Pivot Tables? Ability to Commute: * Ormond Beach, FL 32174 (Required) Ability to Relocate: * Ormond Beach, FL 32174: Relocate before starting work (Preferred) Work Location: In person