Supervising Case Manager (Housing)

Hybrid Remote Full-Time (40 hours per week) Position in Castro Valley, CA (Exempt) Reports To: Housing Program Manager Who We Are Ruby’s Place (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, and wrap around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. There are no barriers to participate in our programs. Ruby's Place is led by survivors with a focus on reflection, innovation, and connection. We value diversity, and equity across all races, genders, sexualities, and abilities. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate an inclusive workplace that appreciates and emphasizes the voices of those most impacted by violence including women, individuals with disabilities, people of color, and the LGBTQ+ community. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust. We encourage those with lived experience with housing instability, trafficking, domestic violence, and interpersonal violence to join our team. Who You Are You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services. You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. What qualifications are required for this position? You Are Also: Someone with at least three years of experience in housing case management, crisis intervention, and/or peer counseling. Experienced in a domestic violence, human trafficking and/or homeless setting providing direct Services. Understanding of the dynamics of trauma informed care, as well as an understanding of, and sensitivity to, serving diverse populations as it relates to family dynamics and other aspects of cultural practice. Flexible, proactive and open to learning. Knowledgeable of community resources, community-based organizations, social services, and specifically housing agencies and programs that offer services to our clients. In possession of The State mandated 40-hour Domestic Violence and Human Trafficking counselor certification (this can be scheduled after hire). In possession of a valid CA driver's license, proof of insurance, and be approved by Ruby's Place insurance as a driver in order to drive agency vehicles. Able to complete a background check, fingerprinting (Live Scan), and completion of all Community Care Licensing requirement documents. Able to meet all licensing requirements of Community Care Licensing. What You Will Do The anticipated start date for this position is summer 2024. In this position you will share the goal of the housing program to support clients with finding and maintaining safe housing. You will encourage case managers to build strong relationships with our clients, helping them become self-sufficient while maintaining a person-centered, trauma-informed team culture. You will participate in ongoing training and professional development opportunities to enhance our skills and services. Responsibilities include Supervise Housing Case Managers. Having a caseload of your own. Ideally more challenging cases that need more attention. Support case managers with maintaining case notes, case plans and all other required documentation. Works with Program Manager and Assistant Housing Director to maintain a person-centered, trauma-informed team culture. Participates in on-going training and professional development opportunities. Anticipate program needs and take initiative initiatives to solve program problems. Make sure that weekly case management is happening with all clients: shelter, outreach and housed clients. Oversee the development and tracking of case plans that follow up on client housing goals and accomplishments. Oversee the transport of clients to legal, social services and other case management related appointments as needed to assure client success. Oversee the transactions for food related services like Instacart and doordash are being provided and accountant for. Work with the Housing Program Manager to ensure that clients’ needs are being met and purchase orders are filled out completely and correctly. Provide confidential, holistic, client-centered, trauma-informed services. Provide individual crisis intervention and peer counseling services as needed. Assist with training new case managers in the housing department. Assist with the development of new training available for all housing case managers including professional development, labor laws, housing rights, HUD training, evictions, etc. Complete functional timesheets by assigned due dates in compliance with time allocations. Actively participate in reflective supervision sessions. Create and maintain documentation of processes and procedures related to job duties. Perform other duties as assigned. Working Conditions This position is eligible for hybrid in person & remote work. Time spent on-site versus remote working will be discussed and agreed upon with your supervisor. You are expected to be available on-site as necessary given business needs. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress. Local travel in the greater Bay Area may be required. Applying The pay scale for the Supervising Case Manager (Housing) is $68,000-$70,000 per year. The benefits that come with working at Ruby’s Place at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, sabbatical, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. This is a hybrid position (flex work), with some days required in our Castro Valley Office. Applicants must be located in the greater Bay Area. If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts: Why do you want to work for Ruby’s Place and why are you a good fit for this role? (200 words max) Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences). At Ruby’s Place, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime. Job Type: Full-time Pay: $68,000.00 - $70,000.00 per year Benefits: 403(b) 403(b) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Experience: Case management: 3 years (Required) Ability to Commute: Castro Valley, CA 94546 (Required) Work Location: Hybrid remote in Castro Valley, CA 94546