M Club Attendant

Job Description OverviewOpportunity: M Club AttendantAssist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.Your Growth PathFront Desk Supervisor – Guest Service Manager – Assistant General ManagerYour FocusWarmly greet and acknowledge guests, proactively offering assistance.Set up the M Club to ensure fresh items are presented.Assist guests with their food and beverage needs while in the lounge.Help serrving and attend to guests needs, answering questions and applying suggestive selling techniques when appropriate.Break down and restock area, ensuring all parts are clean, polished and stored.Provide information about local attractions and events.Make travel arrangements.Make dining and other reservations, and obtain tickets for events.Receive, store, or deliver luggage or mail.Pick up and deliver items or run errands.Carry out unusual requests, such as searching for hard-to-find items or services.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Your Background and SkillsHigh School diploma or equivalent.Previous customer service experience required or equivalent training.Knowledge of the local community, attractions and events.HHM Hotels Benefits and PerksCompetitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and ContextWork schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It