Food Hall & Bar Operations Manager - Mashup Food Hall

Position OverviewMashup Food Hall is seeking a strong, service-forward operator to oversee the day-to-day management of the food hall, bar operations, vendor coordination, and front-of-house execution.As the Food Hall & Bar Operations Manager, you will serve as the central operational leader for the property-owning the guest experience, supporting vendor success, managing service standards, overseeing reporting and invoicing processes, and ensuring the food hall runs smoothly both operationally and financially.This role requires a hands-on leader who thrives in high-energy environments, can balance hospitality with operational discipline, and is comfortable managing both people and business performance.Key ResponsibilitiesFood Hall & Daily Operations LeadershipServe as the on-site operational leader during peak service hoursLead day-to-day execution of all front-of-house operations across the food hall and barConduct daily opening and closing walkthroughs to ensure operational readinessEnsure shared spaces, patios, condiment stations, restrooms, and guest areas remain clean, stocked, and guest-readyTroubleshoot operational issues in real time with a calm, solution-oriented mindsetManage ordering and inventory for shared market operations and bar suppliesMaintain operational systems, shift logs, checklists, and communication tools Vendor Operations & Food Hall ManagementServe as the primary liaison between Mashup leadership and food hall vendorsHost and lead recurring vendor meetings focused on operations, sales pacing, marketing initiatives, and hall-wide communicationSupport vendors in resolving operational, delivery, setup, staffing, and service issuesOversee monthly vendor invoicing, collections, and reporting processes in partnership with leadership/accountingTrack vendor sales pacing and operational performance to identify opportunities or concernsMaintain consistent communication around expectations, standards, operating hours, and guest experienceEnsure vendors are aligned with Mashup operational and hospitality standards hall- wideLeadership Reporting & Financial OversightProvide weekly operational reporting to leadership on vendor performance, sales pacing, operational challenges, and business trendsAssist in monitoring cash flow adjustments, labor trends, and operational efficienciesSupport forecasting and operational planning around events, seasonality, and business needsMaintain accuracy in POS reporting, cash handling, and operational reporting systemsWork closely with leadership to identify opportunities for operational improvement and revenue growthBar Program ManagementDevelop, cost, and maintain rotating cocktail, beer, wine, and N/A menus that complement vendor offeringsManage relationships with liquor distributors, breweries, and beverage partnersMonitor beverage COGS, pricing, inventory, and bar profitabilityOversee POS accuracy, cash flow, and reporting via ToastLead bar prep, stocking, cleaning, and service systemsTrain and supervise bartenders, runners, and bar leads to uphold service standards and efficiencyTeam Leadership & Culture BuildingLead and manage front-of-house staff including bartenders, runners, and bar leadsBuild team schedules aligned with sales trends, events, and operational needsDeliver pre-shift meetings and communicate daily priorities clearlyCoach team members and document performance concerns when necessaryFoster a collaborative, accountable, and hospitality-driven workplace cultureSupport hiring, onboarding, and training initiatives alongside leadershipWho You AreA systems thinker who brings structure, accountability, and calm to fast-paced environmentsA hospitality professional who leads from the floor and understands how operational details impact guest experienceA strong communicator comfortable working with independent vendors, hourly staff, leadership, and guestsSomeone who can balance hospitality, financial awareness, and operational executionOrganized, proactive, and confident making decisions in real timeProficient in POS systems (Toast preferred), reporting, and hospitality operationsPreferred Experience3-5 years of hospitality management, food hall operations, bar management, or multi-unit restaurant leadership experienceStrong understanding of beverage operations, cost controls, and inventory managementExperience overseeing vendor relationships or multi-concept hospitality environments preferredExperience with reporting, invoicing, collections, and operational financial oversightProven ability to lead teams and maintain strong guest experience standards in high-volume environmentsFlexible schedule including evenings, weekends, and event support