Account Manager

Position Type Full TimeDescriptionWHO WE AREAt Polaris Pharmacy Services, we're more than a pharmacy — we're a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we're raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.JOB SUMMARY:The Account Manager cultivates and maintains an on-going strategic relationship with our clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.This position entails 80% travel in and around the assigned area. Ideal location to reside is within that territory to enable home officing 20% of the time.We are looking for an Account Manager in and to cover the Cincinnati area!DUTIES/RESPONSIBILITIES:Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizationsAccountable for all aspects of client relationships; primary go-to person for your client baseEngages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's)Leads client contract renewal process in collaboration with other key Polaris Pharmacy stakeholdersOwns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clientsManages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class serviceProvides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resourcesWorks with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementationCollaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achievedRepresents Polaris Pharmacy at corporate/networking/client events and conferencesConducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standardsOther duties assigned; job duties may vary depending on business needsQualificationsQUALIFICATIONS/COMPETENCIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.REQUIRED SKILLS/ABILITIES:Ability to communicate to all levels of managementExcellent time-management and basic computer skillsAdvanced Microsoft Office proficiencyOutstanding problem-solving skillsExperience in root cause analysisAbility to collaborate cross-functionallyEDUCATION and/or EXPERIENCE:Bachelor's degree or equivalent experienceThree to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business settingExperience working within a collaborative teamExperience in a project management and client-facing customer service roleStrong background with the ability to manage multiple priorities and deadlinesPHYSICAL DEMANDSThe physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:May sit or stand seven (7) to ten (10) hours per dayThe employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walkMay be necessary to work extended hours as neededMay lift and/or move up to 30 poundsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this roleHOLIDAY & PTO POLICYPaid holidays are provided annually, with 6 days offered each year, along with 5 sick days.Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.BENEFITS for full time EmployeesMedical, Dental, and Vision insurance401 (k) (available for Part Time & Full Time EEs)Company Paid Life insuranceShort-term and Long-term disability insuranceTuition reimbursementPersonal Time Off (PTO)Competitive pay with annual performance reviews and merit-based raisesCareer growth potentialAnnual on-site voluntary Flu VaccinesEmployee referral bonus program