Austin 28 (Circle C) Deli - Food Services Spec - Part-Time

ResponsibilitiesJob Summary: As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.Key Responsibilities & Essential Functions:Customer Service:Proactively provides superior customer serviceTakes orders from customers by telephone or in personAnswers customer questions regarding products; assists them with selectionsWorks independently with minimal supervisionFood Service / Production:Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for qualitySlices, packages, labels, rotates, and culls products for poor qualityAssists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)Sales:Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department salesFood Safety:Cleans and sanitizes display casesOperates and maintains all / more complex equipment properlyComplies with H-E-B food safety and sanitation standardsComplies with department / Store operating proceduresAdditional Department-Specific Responsibilities:BAKERY:Records production and shrink to aid in production planningAssists in technical areas as needed (e.g., baking, frying, and decorating)Culls bakery products for poor quality, expiration datesDELI:Ensures service counter Customers are greeted and taken care of in a timely mannerManages Make Ready application (TMR) for e-Commerce orders throughout the dayUses Fresh Production Planner; ensures all inventory processes are complete and productis prepared in the quantities called for on the plannerPerforms inventory management processes (MSI, PAW) as requiredAssists in training other PartnersIf applicable, ensures catering orders are prepared and ready in time for Customer pickupCommunicates product inventory concerns to the Lead or ManagerProvides product demos and product education to CustomersEnsures all sanitation and maintenance tasks for Deli slicers are followedPREPARED FOODS:Serves / packages products at customer's requestEducates customers on preparation / reheating instructions of prepared foodsPrepackages condiments (sauces, dressings) for prepared food itemsCuts, slices, dices, chops, food in preparation for chefThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements:Work Experience:1+ years Experience - RequiredKnowledge/Skills/Abilities:Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - RequiredStrong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - RequiredEducation:HS Diploma or GED or equivalent - RequiredLicenses/Certifications: Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance - RequiredPhysical Demands & Working Conditions:Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsPerform the following, based on your Department?Bakery:Constantly reach at waist, graspFrequently stand, walk, reach at shoulder, bendOccasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abductionOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsDeli:Constantly reach at waist, graspFrequently stand, walk, stoopOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsWhile there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 8/1/2021