Bell Captain - Full Time*$500 Sign-on Bonus

Guest Service Supervisor Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards.Essential FunctionsAssign and instruct Guest Service Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.Manage guest services operations.Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Trump National Doral - Miami Group culture standards.Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop.Supportive FunctionsEnsure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. Ensure Food and Beverage quality and experience processes adhere to brand standards.Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests working closely with Attaché and other key departments.Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction.Physical RequirementsFrequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hoursPhysical Activity FrequencySitting FrequentWalking FrequentClimbing Stairs OccasionalCrouching/Bending/Stooping OccasionalPushing/Pulling OccasionalReaching ConstantGrasping FrequentTalking ConstantHearing ConstantLifting/Carrying Occasionally up to 25lb.Near Vision ConstantFar Vision ConstantSmell OccasionalTravel OccasionalOther DutiesAssimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.Safety Requirements Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader.Specific Job Knowledge, Skill and AbilityKnowledge of computer systems for registration, reservations and back up systems.Mathematical comprehension to understand and interpret numbers as they apply to operations.Ability to read, write, speak and understand the English language to communicate with guests and associates.Ability to develop subordinates to enhance advancement in the resort and corporation.Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy.Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.Qualification StandardsEducationHigh school graduate or equivalent required. Four year college degree preferred.ExperienceMinimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation.Licenses or CertificatesCPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates.Grooming/UniformsAll associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.OtherAdditional language ability preferred.*$500 Sign-on Bonus. You will receive $250 upon a successful 90 day completion and $250 upon 180 day completion of employment.