Health Navigator- Promise Frances Nelson - Bilingual Preferred

Health Navigator- Promise Urbana School Health CenterThis is an exciting opportunity with Promise Healthcare primarily located at Promise Frances Nelson. The Promise Frances Nelson (HN) will work closely with all departments and clinical teams and serve as a liaison between Promise Health, our patients, and community partners focusing on increasing clinic utilization, providing supportive services such as enrollment and in assisting in addressing Social Determinants of Health. In addition, the Navigator will work with Promise Outreach and Marketing staff to increase awareness of health center services and improve the utilization of services.Work with individuals from diverse backgrounds to reduce cultural and socio-economic barriers between patients and institutions. Builds family capacity to address health and social issues through education, care coordination, and community outreach.Screen and enroll patients in Medicaid.Build rapport and connection with patients in an empathetic manner.Cross-train as a Patient Services Representative and cover for the PSR as needed.Record enabling services provided and patient notes in the Nextgen EMR.Assist patients in scheduling, accessing, and utilizing clinic services. If the patient does not have a PCP, work to get the patient established with a PCP.Screen patients for Social Determinants of Health Issues (SDOH) and make service referrals as appropriate.Participate in the School Clinic and Community Coalition.Assists with grant reporting and needed tracking and record keeping.Assist with outreach to patients and potential patients by calling, emailing, and public speaking.Attend school and community events to promote services.Work with Marketing and Patient Access staff to promote school health center services to increase utilization and promote new services.Educate patients about COVID resources and the COVID vaccine to decrease vaccine hesitancy and help patients sign-up for the vaccine.Follows HIPAA policies and proceduresAssesses patient needs to customize appropriate internal and external resources. Assists families in the community and home to remove barriers to access to services.