Operations Analyst
This employer is seeking a Customer Success Operations Analyst to join their team. This role is crucial for modernizing how customer data is managed and utilized to enhance customer success initiatives.
The Role:
- Own the reporting and automation layer for Customer Success, translating stakeholder needs into actionable data requirements and building solutions.
- Drive AI-first workflows to surface customer insights, health checks, and recurring reports, replacing manual processes.
- Automate key Customer Success workflows beyond reporting, including renewal tracking, support task triage, and cross-platform integrations.
- Partner with internal teams to define and maintain data quality, documentation, and secure data access models.
What You'll Need:
- An AI-first approach to problem-solving, prioritizing agentic or LLM-driven workflows.
- Hands-on experience with modern data platforms like Databricks, including querying and data modeling.
- Familiarity with Python or another scripting language for data transformation and automation.
- Strong communication skills to translate business needs into data requirements. What's On Offer
- Annual salary of $120,000 – $130,000 USD.
- Competitive compensation with equity and 401k.
- Comprehensive healthcare with dental and vision coverage.
- Flexible paid time off and personal development resources. Apply via Haystack today!