Auto Damage Claims Manager

Location: Van Wert, OH; Dublin, OH; Alpharetta, GA; Irving, TXWork Model:Hybrid or RemotePosition type: Full time - salaryWe're a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!If you're energized by leading teams, improving results, and elevating claim quality, this role is for you. The Auto Damage Claims Manager drives workflow, coaching, and technical excellence to ensure fair, efficient claim outcomes-supporting disciplined reserving, strong negotiations, proactive customer service, and compliant handling from first notice through resolution. You'll collaborate with leaders and partners to continuously improve how we serve customers and agencies.Key Responsibilities of the RoleProactively perpetuates the culture, embraces our core values, welcomes diverse perspectives to foster innovation, and works appropriately across departments and across offices to accomplish the corporate objectives and prioritiesManages workflow and resources appropriately--staffing, workloads, and performance management when neededCommunicates strategy, priorities, and expectations and does so often to ensure the team is aligned in the claims mission and understands their relationship with the wider organizationExecutes on strategy for claims Mission of Hospitality, Outcomes and Efficiency at Team and individual levelDevelops and trains team on claim handling excellenceDevelops and maintains excellent rapport with the team, internal stakeholders and agency forceCollaborates with peers and Claims leadership on Claims strategy and continuous improvement effortsMonitors claims reserves and payments on claims in unitReviews files for coaching and direction on technical excellence in claimsEnsures team is managing assigned volume of auto damage claims with hospitality, optimal claim outcomes, and efficiency through the life of the claimEnsures team is investigating, evaluating, negotiating and settling assigned claims within authority limitsLeads team to assess vehicle damages, including negotiating total loss settlements and working collaboratively with salvage teamLeads team to develop and follow strategic action plans throughout the life of the fileEnsures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timelyEnsures team is building relationships and appropriately communicating with agency partners, internal and external stakeholdersEnsures team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communicationInstructs team to conduct thorough and timely claim investigations including utilization of ISOLeads team to implement proper recognition, investigation, referral and communication regarding subrogationEnsures team is setting accurate initial reserves in a timely manner and is continually reviewing accuracy in the context of ultimate probable exposureInstructs team to detect and mitigate fraud when investigating claimsLeads team to execute on coverage documentation, use of Reservation of Rights, Non-Waivers, and coverage lettersEnsures team is completing liability determination and analysisInstructs team to obtain, analyze and evaluate damage documentation, implement appropriate control of rental/loss of use, and mitigate advanced chargesLeads team to make sure team is implementing appropriate consideration of file expenses and approved suppliers are usedEnsures paid losses are managed appropriately; adjuster is paying what is fair and owed and is settling claims at the optimal time in the life of the fileLeads team development with subject matter expertise training and onboarding.Ensures team is assisting in team development with subject matter expertise learning, and onboarding assistanceCompletes performance appraisals and participates in salary recommendationsAssists in selection of new employeesHandles special projects and initiatives as assignedEvaluates performance of the team and individuals of the team; hold team accountable and obtains resultsCoach and develop adjuster performance on alternative dispute resolution, litigation strategy and effective collaboration with defense counsel to lead and develop activity through the litigation processRequired QualificationsBachelor's degree and 6 years claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claimsOr 8 years of claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claimsTravel required as neededPreferred QualificationsCPCU, SCLA or AIC designationsPrior managerial experience, preferably in a claims settingDemonstrated leadership capabilitiesKnowledge, Skills, and AbilitiesAbility to train, develop, motivate, and evaluate the performance of employeesStrong leadership skills and ability to analyze information and make effective decisionsAbility to lead by example through coaching, integrity, positive attitude; exhibiting initiative in daily work and efforts in professional development activities (exemplifying our core values)Effectively communicate in collaborative manner both verbally and in writingSkilled in change managementPossess a positive, professional, cooperative, and quality-conscious service attitudeManage and understand external vendor resourcesAbility to lead through complex coverage analysis and resolution strategiesProficient in Microsoft SuitePossesses analytical and problem-solving skillsPossess an innovative and continuous improvement mindsetAbility to work under pressure, deal with interpersonal conflict, and handle a heavy workloadAbility to professionally interact with our customersAbility to understand Central Insurance's policies and processesEnsures the team is complying with state regulatory/statutory requirements, corporate privacy and other claim policy requirementsEnsures statutory and legal complianceTotal RewardsCentral establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees' financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance BenefitsWork AuthorizationCentral will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity Employer