Street Outreach Manager (Field-Based) - California

Street Outreach Manager (Program Leadership - Field-Based)Salary Range: $80,000.00 - $90,000.00 annually, depending on experience, qualifications,FLSA: ExemptLocation: Hybrid - Field Based (Regional / Multi-County)Schedule: Monday - Friday | 8:30 AM - 5:00 PM (flexible for events and emergency response)Work Structure: Hybrid with frequent field presence and regional oversightThe Street Outreach Manager leads field-based outreach operations with a dual focus on generating high-quality member referrals into CalAIM Enhanced Care Management (ECM), Community Supports (CS), and Behavioral Health (BH), while building durable, strategic relationships with community-based organizations (CBOs).This role is accountable for outreach performance, referral pipeline development, and the establishment of trusted partnerships that drive sustained referral flow, coordinated care, and improved member outcomes.About Pacific Health GroupAt Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services through programs such as ECM and Community Supports.What This Role Looks Like (Day-to-Day Reality)Lead and oversee outreach operations within Santa Clara CountySpend time in the field supporting outreach staff, partners, and referral developmentManage outreach performance, referral pipelines, and partnership growthCollaborate with ECM, CS, and Behavioral Health teams to ensure alignment and handoffsTrack performance metrics and adjust strategies in real-timeBuild and maintain strong community presence across the county This role requires strong leadership, strategic thinking, and the ability to operate in fast-paced, community-based environmentsWhat You'll DoReferral Generation & Pipeline DevelopmentLead outreach strategies to identify, engage, and refer ECM-, CS-, and BH-eligible membersSet clear expectations for outreach staff related to referral targets and productivityMonitor referral volume, quality, and conversion ratesIdentify barriers to referral acceptance and implement corrective strategiesCommunity Partnership Development (Strategic Focus)Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizationsBuild strategic referral pipelines that support program growth and member accessPosition Pacific Health Group as a trusted partner within the local ecosystemParticipate in coalitions, case conferences, and coordinated outreach meetingsFormalize referral workflows and communication pathways with key partnersStaff Supervision & Performance ManagementSupervise and coach outreach staff with a focus on relationship-building and referral generationTrain staff on effective community engagement and partnership developmentConduct performance reviews tied to outreach productivity and outcomesSupport team development and accountabilityOutreach OperationsOversee daily outreach activities across Santa Clara CountyPrioritize high-impact locations and partnerships that drive sustainable referralsSupport staff in complex field-based engagement and enrollment effortsEnsure outreach coverage aligns with program growth and access goalsProgram Integration (ECM, CS, Behavioral Health)Maintain strong knowledge of ECM eligibility pathways and Community Supports servicesCoordinate closely with care management and operational teams for seamless handoffsAlign outreach strategies with health plan and county prioritiesCross-County & Health Plan CoordinationServe as the primary contact for outreach-related referral activity (if supporting additional regions or plans)Participate in performance reviews and partner meetingsSupport reporting, audits, and compliance requirementsDocumentation, Data & Quality ImprovementEnsure accurate documentation of outreach, referrals, and partnershipsAnalyze referral trends, partner performance, and outreach effectivenessLead continuous improvement initiatives to strengthen referral pipelinesHow Success Is MeasuredConsistent referral volume and successful conversion into ECM, CS, and BH programsStrong, reliable partnerships with key community organizationsPositive feedback from county and health plan partnersOutreach staff performance, engagement, and developmentGrowth and sustainability of referral pipelinesWho Thrives in This RoleIs a strong leader who can manage field-based teamsExcels at building strategic partnerships and community relationshipsIs data-driven and performance-focusedIs proactive, solution-oriented, and highly organizedThrives in dynamic, fast-paced, community-based environmentsIs passionate about improving access to care for underserved populationsSchedule: Monday - Friday | 8:30 AM - 5:00 PMWork Structure: Primarily field-based with regional oversight responsibilitiesLocation: Hybrid - Field BasedThis includes locations within:San Diego CountySanta Clara CountySan Joaquin CountyEqual Employment OpportunityPacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.Pre-Employment RequirementsEmployment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.AI & Human Interaction (HI) in RecruitmentPacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.RequirementsMinimum QualificationsExperience: 5+ years in community outreach, healthcare, social services, or related fieldLeadership experience supervising field-based or outreach teamsStrong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programsProven experience building and maintaining community partnershipsStrong communication, leadership, and relationship management skillsAbility to manage multiple priorities and partnerships effectivelyStrong technical proficiency, including CRM systems, reporting tools, and documentation platformsAbility to analyze data and translate insights into actionable strategiesWork RequirementsAbility to travel extensively within Santa Clara CountyValid California Driver's License and reliable transportationAbility to work occasional evenings or weekends for community eventsAbility to work in a hybrid, field-based leadership roleBenefitsCompensation & BenefitsSalary Range: $80,000.00 - $90,000.00 annually, depending on experience, qualifications, and internal equityMonthly stipendPTO + paid sick time11 paid holidays (including birthday and floating holiday)4 paid volunteer hours per month90% employer-paid employee-only medical benefitsFlexible Spending Account (FSA)Short-term & long-term disability, AD&DEmployee Assistance Program (EAP)401(k) with company matchProfessional development opportunitiesQuarterly in-person eventsEmployee discount programs