Operations Associate, Practice Excellence

A Specialty Path to Good Health Upperline Health is the nation's largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. Triage is temporary. Treatment is transformative. Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs. We put patients at the center of value-based care. Key Responsibilities Support Provider Practice Optimization Partner with Field Operations to maintain and improve clinical and operational practice habits across Upperline's specialist network Identify opportunities to enhance provider workflows, efficiency, and patient outcomes Drive Clinical Practice Innovation Collaborate with cross-functional leaders to improve provider clinical practices Support the development and launch of new product lines and treatment protocols that expand care delivery capabilities Manage Stakeholder Ecosystems Develop and manage relationships with internal teams and external partners that enable successful execution of clinical programs Coordinate initiatives involving treatment protocols such as wound care/skin grafts, diagnostics, and remote patient monitoring Monitor Industry & Regulatory Trends Proactively assess the impact of evolving commercial, reimbursement, and regulatory dynamics on provider practices Recommend and support adjustments to ensure compliance and sustained performance Facilitate Strategic Execution Support and participate in meetings, workshops, and working sessions, including preparation of materials and synthesis of key outcomes Translate strategic priorities into actionable plans, aligning stakeholders and establishing clear targets and timelines Execute Data-Driven Problem Solving Lead root cause analyses to identify drivers of performance gaps or operational challenges Leverage multiple data sources and analytical tools (e.g., SQL, Tableau, PowerPivot, Excel) to generate insights and inform decision-making Develop ad hoc analyses to support strategic initiatives and leadership requests Operational Oversight Oversee supply ordering, capital expenditure (capex) purchasing, and equipment management for the Practice Excellence function Ensure efficient allocation and utilization of clinical resources across the network Compliance & Licensing Management Manage the submission, tracking, and renewal of licenses associated with Practice Excellence activities Includes but is not limited to CLIA waivers, X-ray licenses, and business licenses Perform other duties as assigned Required Skills & Qualifications Bachelor's degree required 2+ years of experience in an operations role at a growth-stage company or at a management consulting firm Strong analytical capabilities with a demonstrated ability to solve complex problems using data and insights Proficiency in Excel and PowerPoint; comfort leveraging AI tools to improve quality and efficiency of output (SQL is a bonus!) Experience managing stakeholders and coordinating across multiple workstreams to meet deadlines and targets Ability to prioritize effectively and take a practical, results-oriented approach to problem-solving Strong interpersonal skills with the ability to build trust and collaborate with diverse, cross-functional teams Excellent communication skills, including verbal, written, and presentation abilities Highly adaptable and able to pivot on the fly, particularly given the evolving scope of the Practice Excellence function Strong bias toward action and ownership of outcomes High standards for quality and a drive to elevate organizational excellence