Technical Product Manager

The Technical Product Manager for Web and Mobile Platforms partners with engineering leaders to provide foundational technology and governance for consumer websites and mobile apps. The platforms enable teams to efficiently create and operate features with consistent design and performance, combining them into high-quality overall experiences. The Technical Product Manager leads the defining outcomes, initiatives, and processes that support the internal developer community, end-user experience, and business priorities. They champion the adoption of platform capabilities. They seek alignment and synergy between platforms. They must have sufficient knowledge of relevant technologies to define meaningful acceptance criteria and to understand how technical decisions affect experience outcomes.ResponsibilitiesUnderstand platform users’ and stakeholders’ needs. Determine how to assess platforms’ ability to meet those needs and establish ongoing assessment. Represent those needs in product planning and governance processes.In partnership with platform engineering leaders, lead the definition of desired outcomes and strategy, then initiatives and processes to achieve those outcomes.In partnership with platform engineering leaders, create and maintain platform team roadmaps. Evaluate potential work’s value and priority. Report progress and status to stakeholders. Show how the teams’ work connects to desired outcomes.Define user stories and acceptance criteria that are specific to outcomes without defining the engineering solution.In partnership with platform engineering leaders, create and lead governance processes that help feature teams uphold platform quality and requirements. Help feature teams understand the benefits of platform enhancements and push for adoption.RequiredSignificant knowledge of current technologies and practices for the creation, deployment, and operation of websites and mobile appsExperience with common product management practicesExperience working within agile product teams to build customer-facing softwareProven success in translating software user and stakeholder needs into relevant outcomes and development scopeProven success in achieving outcomes through indirect influence and building consensusPreferredExperience with e-commerce websites and/or mobile appsExperience with major public cloud providersExperience with content delivery networksExperience with web and app analytics toolsExperience with mobile app engineering teams and mobile delivery platforms/tooling (Apple and Google app stores)Experience with authentication and identity management systems and practices, such as Okta, CognitoExperience in hospitality or travel industries