Claims Specialist

Claims Specialist (Public Service Career Opportunity) Social Security Administration (SSA) Location: Fort Myers, FL 3 Positions Available (1 Bilingual – English/Spanish Required) The Social Security Administration is seeking motivated, reliable individuals to join our Fort Myers field office as Claims Specialists. This is a full-time federal career position offering meaningful public service, excellent benefits, and a clearly defined career path with strong pay growth. Claims Specialists work directly with the public to explain Social Security programs, review and verify documentation, apply established laws and procedures, and assist individuals with benefit-related matters. Pay and Career Growth This position follows a structured career ladder with promotions based on successful performance. Applicants may enter at a grade higher than GS-5 based on education and experience, as determined by Human Resources. Typical career progression is: Year 1 – GS-5: approximately $40,000 per year (entry level) Year 2 – GS-7: approximately $50,000 per year Year 3 – GS-9: approximately $61,000 per year After 3 Years – GS-11: approximately $74,000 per year Once at GS-11, employees continue to receive automatic step increases, reaching approximately $97,000 per year at the highest step. Additional advancement opportunities exist within SSA at the GS-12, GS-13, and GS-14 levels, including leadership and specialist roles. Salary is based on the federal General Schedule (GS). Visit OPM.gov for the official 2026 GS Pay Scale. Work Schedule Full-time, 40 hours per week Monday through Friday In-person, public-facing role Benefits Federal Employees Retirement System (FERS) pension Thrift Savings Plan (TSP) with up to 5% government matching Health, dental, vision, and life insurance Paid federal holidays Annual leave, sick leave, and parental leave Employee Assistance Program Flexible spending accounts Qualifications (General Overview) Applicants typically qualify with one or more of the following: A Bachelor’s degree in any field Relevant customer service, administrative, or case-related experience A combination of education and experience Strong communication skills, attention to detail, comfort using computer systems, and experience working with the public are important. Language Requirement Spanish fluency required for one of the three positions English required for all positions Important Application Notice This posting is informational only. All official applications must be submitted through USAJOBS.gov once the federal vacancy announcement opens. To express interest and receive additional information, applicants may email a resume to: micah.smith@ssa.gov christy.nicklas@ssa.gov Submitting a resume by email does not replace the requirement to apply through USAJOBS. Job Type: Full-time Pay: $19.00 - $33.51 per hour Benefits: 401(k) 401(k) 5% Match Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Work Location: In person