Customer Success Manager

Flowable is a leading provider of intelligent process and case automation solutions, trusted by global enterprises to power mission-critical business operations.With our next-generation Agentic Case Platform, we orchestrate people, systems, and AI to deliver real business outcomes – faster, smarter, and with greater agility.As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long-term relationships that lead to retention and expansion. This role is customer-facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness. The ideal candidate combines a passion for customer advocacy with the ability to engage executives and operational users alike.Responsibilities:Customer Adoption & Outcomes: Lead onboarding and success planning for new customers, define measurable success criteria, drive platform adoption across business and technical teams, and conduct regular QBRs/EBRs to align on achieved outcomes.Customer Health & Retention: Monitor customer health metrics, proactively manage renewal risks, own the renewal process, and implement recovery plans for at-risk accounts.Expansion & Growth Influence: Identify and drive expansion opportunities, collaborate with Account Executives to ensure customers realize value pre-renewal, and align customer vision with Flowable’s product roadmap.Collaboration & Internal Alignment: Work closely with Engagement Managers for smooth handovers, relay structured customer feedback to internal teams, and share success stories and best practices across the organization.Qualifications:6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor.Proven track record of improving adoption, retention, and expansion in enterprise accounts.Strong communication skills, capable of engaging with C-level executives as well as hands-on practitioners.Analytical skills to interpret product usage data and customer health metrics.Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred.Fluent in English; German or other European languages are a strong plus.Why Flowable:World-leading product: You’ll be working with customers using Flowable — the trusted choice in agentic process automation and case management for process-intensive enterprises, recognized by Gartner and Forrester as a leader in driving digital transformation.Our company culture: At Flowable, we value transparency, autonomy, and customer focus. We empower talented people to thrive, encourage resourcefulness, and embrace a servant-leadership culture where helping our customers succeed is at the heart of everything we do.Drive real transformation: Join Flowable and help redefine how enterprises orchestrate complex business processes with AI-enabled case management — turning powerful technology into measurable customer outcomes through trusted relationships and strategic adoption.Career development opportunities: Grow with Flowable — gain exposure to cutting-edge technology, expand your skillset, and advance into sales or leadership roles as the company scales.