PROGRAM COORDINATOR

What You'll Do: Maintain a caseload of up to 18 families and provide comprehensive, housing-focused case management services Support family intake, assessment, eligibility determination, documentation, enrollment, and housing placement Complete CalAIM enrollments for eligible families and meet Enhanced Care Management and Community Supports requirements Create and maintain assessments, care plans, service records, and outcome documentation in HMIS and HIPPO (Salesforce) Ensure documentation is timely, accurate, billing-ready, and prepared for quality reviews and audits Serve as the primary Coordinated Entry contact for Nuestra Casa families and connect them with appropriate housing and resources Work with residents, landlords, housing communities, shelter programs, and community partners to support housing retention Help families address barriers, build life and money-management skills, and increase economic independence Provide supportive counseling, referrals, crisis intervention, and strengths-based problem-solving Conduct habitability inspections and annual assessments of residents' service needs Help fill housing vacancies promptly by coordinating qualified referrals with Homeward Bound programs and local partners Partner with program and volunteer managers to coordinate volunteer-led events for families Participate in staff meetings, supervision, training, chart reviews, and other quality-assurance activities Maintain confidentiality and communicate with families, colleagues, and partners with respect, dignity, and kindness You'll also provide emergency support when needed, which may include coordinating with law enforcement, psychiatric services, community agencies, and other Homeward Bound staff.

What We're Looking For: Required Two to three years of experience working with under-resourced or low-income populations Experience in residential or housing programs and knowledge of the Housing First model Knowledge of life skills, money management, and tenant rights and responsibilities under fair housing laws Knowledge of substance use and mental health issues that may affect housing stability Strong communication, organization, documentation, collaboration, and crisis-management skills A valid driver's license, current vehicle insurance, and the ability to drive approximately 250 miles per month between sites throughout Marin County Ability to travel between housing sites, use a computer for moderate periods, occasionally stoop, crouch, kneel, or crawl, and lift or move up to 40 pounds Preferred Bachelor's degree in social work, social welfare, psychology, or a related field, or five years of comparable work experience Experience supporting individuals or families experiencing homelessness Experience with CalAIM, Enhanced Care Management, Community Supports, HMIS, or Salesforce Why Join Homeward Bound? At Homeward Bound, our employees make a tangible difference every day. We believe supporting our team is essential to supporting our community. We offer 100% employer-paid medical, dental, and vision insurance 403(b) retirement plan with discretionary employer match Three weeks of paid vacation annually Employee Assistance Program Complimentary lunch at our administrative site A collaborative, mission-driven workplace where your work has lasting impact