Telecom Ops Support Analyst

Telecom Operations Support AnalystKey DetailsJob Title: Telecom Operations Support AnalystEmployment Type: 6-Month ContractWork Schedule: Full-time, 40 hours per weekWork Location: Onsite - Spring, TX 77389Department: Telecommunications / IT OperationsRole SummaryThe Telecom Operations Support Analyst is responsible for managing telecom financial operations, vendor performance, billing accuracy, and service inventories across voice, data, and wireless environments. This role supports complex billing structures, multi-million-dollar budgets, and high-volume transactions while driving cost efficiency, service optimization, and operational accuracy.Key Responsibilities Manage telecom expense and contract management practices for voice, data, and cellular servicesSupport end-to-end telecom lifecycle vendor managementManage complex telecom billing environments and support multi-million-dollar budget oversightPerform wireless, data, and voice service optimization and vendor contract analysisBenchmark wireless rates, ensure quality control, and conduct periodic inventory managementManage and support global billing processes across multiple telecom vendorsMeasure, monitor, and analyze carrier performance against established service level agreements (SLAs) and key performance indicators (KPIs)Manage and monitor Telecom Expense Management (TEM) vendor performance to defined SLAsMaintain accurate records of mobility, data, and voice services inventory, accounts, and invoicesAnalyze telecom invoices for audits, disputes, adjustments, approvals, and paymentsPerform monthly or quarterly vendor invoice reviews to ensure adherence to contracts or statements of workInterface with TEM service providers to align monthly budget spend, accruals, issue resolution, and account performanceConduct cost-benefit analyses to consolidate and streamline existing and new operationsIdentify cost-savings opportunities through historical spend analysis and utilization reportingTrack and validate billing data accuracy to eliminate errors and discrepanciesServe as a liaison between internal employees and telecom vendors to resolve service, operational, and billing inquiriesCollaborate with internal departments and business units to ensure clear communication on timelines, issues, and deliverablesOperate effectively in a high-volume transaction environment requiring strong attention to detail and analytical skillsQualifications Bachelor's degree in Business, Computer Science, Telecommunications, or a related field and a minimum of 7 years of relevant experienceORAdvanced degree with a minimum of 5-6 years of experience in the telecom industry and/or Telecom Expense ManagementExperience in telecom financial analysis and accounts payable processesStrong background in telecom billing, auditing, dispute resolution, and invoice reconciliationAdvanced proficiency in Microsoft Excel and/or Tableau, including large data set manipulation, pivot tables, and lookup functionsProven ability to manage vendor performance and service-level complianceStrong analytical, organizational, and problem-solving skillsAbility to manage multiple priorities in a fast-paced, high-volume environmentPreferred Qualifications Experience supporting global telecom operations with multiple carriersHands-on experience working with Telecom Expense Management platforms and service providersProven track record of identifying and delivering telecom cost-reduction initiativesExperience supporting large enterprise or multi-site telecom environmentsStrong communication skills with the ability to work cross-functionally with technical and non-technical stakeholders