Program Operations Manager

Wellth is a pioneering digital health company.Wellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to make healthier choices, every single day.We use behavioral economics, habit science and technology to motivate lasting behavior change in some of the highest need and most underserved populations in the US (Medicare and Medicaid), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g. reducing hospitalizations by over 40%), and are now rapidly scaling. Our goal is to be the category leader in improving health outcomes for hard-to-engage populations. A key difference at Wellth compared to other digital health companies is that our users (Members) actually use Wellth every single day - think TikTok tier daily engagement (and data generation!).Most importantly, our work quite literally saves lives by stabilizing chronic disease patients and preventing disease progression, hospitalization, and other bad outcomes. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact.About The RoleWe’re looking for a Program Operations Manager to own the performance and outcomes optimization of a portfolio of our highest-priority programs. You’ll translate program goals and data insights into high-quality, correctly configured member experiences & interventions—and then monitor, iterate, and scale what works.This role sits within the Product organization and partners closely with Client Success, Product, Engineering, Design, and Health Informatics/Data Analytics (HIDA). You’ll be the person who ensures that our program strategies become real, measurable member experiences—shipped with operational excellence, safety, and repeatability.What You’ll OwnProgram performance & outcomes optimization (your “scoreboard”)Take ownership of outcomes optimization for ~4–5 key programs, with success measured by program performance against defined targets. Monitor program lifecycle performance and key metrics such as:Medication adherence / PDCCare gap closure ratesHealthcare utilization trends (as available/appropriate per client and program)Engagement and activation health across priority segmentsProvide clear, structured reporting on program health (weekly and/or monthly depending on program need)Identify when performance is off track, diagnose likely causes, and drive targeted improvementsServe as a tactical lead for intervention strategies, identifying opportunities within member populations to improve engagement and health outcomesProject manage end-to-end launches to ensure experiences are timely, safe, accurate, and error-freeData-driven discovery & analysis (hands-on and/or by direction)Proactively surface opportunities via analysis—either by performing analyses yourself or directing HIDA to conduct deeper dives. Create reusable analyses / reporting views that make it easy to:Partner with Client Success to confirm clear outcomes/targets and ensure alignment with client priorities. Understand intervention performanceSegment member populations for targeted strategiesReview survey responses and synthesize insights for Client Success partnersCo-develop performance strategy and presentation materials (e.g., SBRs, monthly refreshes), and help CS tell a crisp story with data + intervention results. Partner with Product + Engineering to flag product limitations, propose improvements, and help prioritize capabilities that reduce manual work over timeHelp templatize program setup and optimization so it becomes repeatable and “high polish” for future programs (500 → 5,000 → 50,000 → 500,000 members)Example Responsibilities (day-to-day)Build and maintain a scorecard for each Tier 1 program and keep it currentSpot an underperforming segment, design an intervention approach, launch it, QA it, and monitor resultsConfigure a new product experience end-to-end: criteria, content, collisions, testing, translations, publishing, documentation, communicationsLaunch a client-requested survey and ensure results are easily viewable, summarized, and shareableStandardize what works across programs (e.g., apply a winback strategy learned in one state/program to others)What Success Looks Like (first 3–6 Months)Program performance scorecards exist and are trusted sources of truth; reporting is consistent and actionable where gaps and opportunities exist. We know exactly what is working and what isn’t (yet)You’ve shipped multiple high-quality interventions with strong QA and clear measurement plansCross-functional partners view you as the “operator who makes it real”—fast, rigorous, and reliable. At least one or two intervention learnings are turned into a repeatable program standardWho You AreRequired / strongly preferred4–8+ years experience in program operations, growth/engagement ops, product ops, analytics-driven operations, consulting, or digital health operations (titles vary). Proven ability to run metrics-driven optimization loops: set targets → launch interventions → measure → iterate. Strong project management skills across multiple stakeholders and parallel workstreams. Comfort operating in tools + data: you can reason from dashboards, queries, cohorts, funnels, and experiment results. High bar for operational excellence: details, QA, documentation, and “safe to ship” judgment. Nice to haveExperience working with Medicaid/Medicare populations and/or chronic condition programs (diabetes, hypertension, CKD, depression, heart disease). Familiarity with medication adherence metrics (e.g., PDC) and care gap closure concepts. Experience with experimentation, survey design, behavioral interventions, or member engagement tooling. Basic SQL or analytics tooling proficiency (depending on your stack). How You WorkYou are outcomes-obsessed and comfortable being held accountable for program performanceYou’re equal parts analytical and executional—you can diagnose and you can deliverYou bring clarity: crisp scorecards, clean requirements, clear launch checklists, and tight feedback loopsYou naturally look for ways to reduce manual work through better systems, templates, and tooling. Reporting & CollaborationReports into: ProductCore partners: Client Success Leads, Product Management, Engineering/Design, HIDA/Analytics, Acquisition Marketing, Member Care AdvocatesYou will enjoy working with us at Wellth.The benefits of working with us include:Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del ReyCompetitive salary & commission structureHealth, dental, vision insurance, and FSA/HSA plansAbility to have a positive impact on people who need it mostSupport of a highly dedicated team focused on building the future of healthcareLocation: Los Angeles Office (Hybrid)Base Comp: $125k-$150kWellth is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.